Sales Support Manager

Meet weekly, monthly and annually to coordinate sales efforts between the Sales Support Team and outside sales.

This role will also lead the outbound call and account coverage for a specified area of the US. This is a market area that will be managed by an Inside Sales asset and the Sales Support Manager.

The ideal candidate should reside near the Fort Worth, TX; Trussville, AL; or Chester Springs, PA area but may work remotely in the U.S.

You must be legally authorized to work in the United States. If you now and in the future require sponsorship for an employment visa (e.g., H-1B), you will not be considered eligible for this position.

POSITION REQUIREMENTS:

• Define, create and maintain a Customer Service team to support customer needs
• Support, create and maintain internal sales processes to support appropriate customer needs from order to shipment. Including but not limited to standardized quote process, order acknowledgement/confirmation and order status.
• Work with outside sales, Technical & Architectural services and inside sales teams to support achievement of annual budget.
• Define, create and maintain a trained Inside Sales team to sell to a defined customer segment. Collaborate with outside sales team, Director of Sales, Regional Sales Managers to create and maintain an Inside Sales strategy to support annual budget.
• Generate and standardized kpi’s and report on sales budget achievement
• Build a culture of motivated, customer centricity within teams, with an added focus on continuous improvement. Ability to create and perform to various KPI’s.
• Manage and lead Outbound Call Specialist. Create KPI’s for this role that lead to delivery of the annual budget.
• Continually assess talent and manage performance of team(s).
• Travel 10% - 30%
• Perform additional projects, duties or assignments as directed by management.

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QUALIFICATIONS AND COMPETENCIES:

• 4-year business degree and 5 years relevant experience in managing a customer service/inside sales team. 10+ years of sales and leadership experience in lieu of degree.
• Excellent verbal and written communication skills
• Experience managing, directing and motivating a team.
• Ability to multitask and set priorities
• Efficient with strong organizational skills
• Strong working knowledge of Microsoft suite of product (Excel, PowerPoint, Word, Teams, etc.) as well as possess the ability to be trained in company specific software
• Various business systems experience required (ERP, CRM)

• Ability to travel 10-30% to visit facilities, customers and suppliers.
• Valid Driver’s License

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.