XP Power
Sales Support
Pangbourne, England, United Kingdom · Hybrid · Full-time
Apply on the employer’s site ↗See how well you match this job
You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.
About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerXP Power
- LocationPangbourne, England, United Kingdom
- Work styleHybrid
- Employment typeFull-time
- Employer posted
The function of Sales Support is to provide direct support to the Sales Managers in the ongoing development of existing and prospective XP customers to ensure that the department is able to meet its growth targets.
> Key Responsibilities
- Handling incoming calls and other communications
- Answering customer inquiries and following up with customers about their order status
- Dealing with incoming sales enquiries positively and speedily and ensure they are taken as far as possible, maximizing the proportion of order received
- Creating and processing orders in a timely manner and reviewing pending orders and customer requests to ensure customer stratification
- Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses and other problems
- Be the point of contact and assist Key account managers/ Area Sales Managers within the division
- Become competent in all working practices of the company and assist in the smooth running of customer support
- Maintain projects in line with company rules and provide accurate forecasts with the information available
- Proactively follow-up and close repeat orders for production projects and for other projects as directed
- General administration support for the sales area
- Undertake general office duties as required/dictated
Show full description
- Educated to GCSE level or above
- Exceptional customer service skills
- Excellent communication skills, both verbal and written
- Great organisational skills with the ability to multitask
- Have a high level of attention to detail
- Must be adaptable, professional, courteous and must work well as a member of a team
- Knowledge of salesforce.com and SAP would be an advantage but is not essential
- Additional European language skills in French, Italian or German are desired
XP Power provides a safe and healthy working environment that is stimulating and collaborative, where employees are empowered to make a real difference. We place our people at the heart of everything we do. We understand that if we provide our people with the ultimate experience, they will provide the ultimate experience to our customers.
We also offer a comprehensive benefits package including:
- Private Healthcare
- Pension contributions up to 8%
- 25 days annual leave (increasing by 1 day for every 5 years’ service to a maximum of 30 days)
- Cycle to work scheme
- Employee Assistance Programme
- Life Assurance of 4 x annual salary
- Volunteering day allowance of one day per year to participate in an environmental or community relations project
Check your resume against this job Free, no sign-up. Nothing you paste is stored.
Staying safe while you apply
- Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
- Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
- Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.
Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.
Preparing for this role with ROLIVA
- Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
- Prepare honestly.
Build interview stories and application drafts from your own evidence.
- Keep track.
Save the role and record your own application status and follow-ups.
At a glance
- Work styleHybrid
- Employment typeFull-time
- SeniorityEntry level
- Employer posted
- Added to ROLIVA
- Last checked
Skills in this posting
Skills ROLIVA found in the employer’s own description above. A mention is not a requirement.