SAP Basis Consultant

• Good knowledge of SAP Solution Manager for system monitoring, application lifecycle management, and operational support.
• Experience with SAP landscape monitoring, alert management, and system performance monitoring.
• Good knowledge of backup, disaster recovery, high availability, and business continuity processes.
• Good understanding of SAP HANA database administration and performance troubleshooting.
• Functional knowledge of SAP security, authorization concepts, user administration, and user provisioning.
• Experience with SAP interfaces, RFC connections, background jobs, and system connectivity.
• Understanding of managed services operations and global SAP support models.

Key Responsibilities

• Perform day-to-day SAP Basis administration and technical operations across SAP landscapes.
• Monitor and maintain the availability, stability, and performance of SAP systems.
• Manage system provisioning, sizing, patching, upgrades, system refreshes, and transport activities.
• Monitor SAP systems using SAP Solution Manager and other monitoring tools.
• Analyze system alerts, performance issues, and technical incidents and take appropriate corrective actions.
• Perform root cause analysis (RCA) for recurring incidents, system performance issues, and technical problems.
• Support SAP backup, restore, disaster recovery, and high-availability activities.
• Manage SAP users, technical users, authorizations, and provisioning in coordination with security teams.
• Monitor and troubleshoot background jobs, RFCs, interfaces, system connections, and other Basis-related components.
• Support SAP system upgrades, migrations, patches, and technical lifecycle activities.
• Support incident, problem, and change management processes in accordance with agreed SLAs.
• Develop and maintain operational runbooks, technical specifications, procedures, and test scripts.
• Participate in service improvement initiatives and identify opportunities to optimize operational processes.
• Work directly with business users and stakeholders to understand issues, requirements, and priorities.
• Coordinate with global technical teams and third-party providers to resolve complex incidents.
• Ensure proper documentation and knowledge transfer across the support team.
• Support a 24/7 global operations model, including shift-based support when required.

Required Experience & Competencies

• 5+ years of experience in SAP Basis administration and SAP technical operations.
• Strong experience supporting SAP ECC and/or S/4HANA environments.
• Experience with SAP Solution Manager.
• Good knowledge of SAP HANA administration and performance troubleshooting.
• Experience supporting medium to large SAP landscapes.
• Experience in incident, problem, and change management.
• Strong technical troubleshooting and root cause analysis skills.
• Experience creating operational runbooks, technical documentation, test scripts, and support procedures.
• Good understanding of backup, disaster recovery, high availability, and system continuity.
• Knowledge of SAP security, user provisioning, and authorization concepts.
• Ability to communicate effectively with business users and technical stakeholders.
• Ability to understand business requirements from the client's perspective and translate them into effective technical solutions.
• Strong analytical and problem-solving skills.
• Ability to work effectively within global and multicultural teams.
• Results-oriented with strong ownership and accountability.
• Ability to manage multiple priorities, incidents, and stakeholder expectations simultaneously.
• Strong communication and stakeholder management skills.
• Willingness and ability to work in shifts to support global operations.

Preferred Qualifications

• SAP Certified Technology Associate certification in SAP Basis, SAP HANA, or S/4HANA.
• Experience with SAP Solution Manager, including monitoring, ITSM, and system management.
• Experience with SAP HANA database administration.
• Experience in SAP implementation, migration, rollout, or managed services projects.
• Exposure to automation and scripting for SAP Basis operations.

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