Endava

SAP S/4HANA Logistics (EWM - IM - LE -TM Support)

Monterrey, Nuevo León, Mexico · Hybrid · Full-time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerEndava
LocationMonterrey, Nuevo León, Mexico
Work styleHybrid
Employment typeFull-time
Employer posted3 months ago

In this role, your day-to-day activities will include:

Monitoring ServiceNow incident queues for your assigned functional areas

Performing initial evaluation and triage of support tickets

Communicating directly with impacted users to understand reported issues

Analyzing issues and determining the appropriate path to resolution

Performing SAP configuration changes as needed to resolve break/fix issues

Coordinating with technical teams when development or cross-functional support is required

Working with business users to validate solutions and capture test evidence

Documenting analysis, actions taken, and resolution details in accordance with support processes

BA/BS degree in Computer Science, Engineering, Information Technology, or a related field

5 to 8 years of experience in an SAP-related IT role

Exposure to S/4HANA and ECC is preferred

Show full description

Experience with NACE output determination, BRF+ and PPF

Experience with ALE / IDOC inbound and outbound integration

Experience with modern event-based, SAP API integration is preferred

Hands-on experience supporting SAP IM (Inventory Management), EWM, LE (Logistics Execution), and TM modules

Preferred experience supporting Oil and Gas, Process Industry, and/or Consumer Packaged Goods (CPG) organizations

Excellent written and verbal communication skills in English

Strong knowledge of SAP logistics processes and concepts, including delivery creation, route determination, shipping point determination, batch management, directed picking, directed putaway, shipment creation, shipment cost documents, freight orders, freight settlement and post goods issue.

Strong knowledge of SAP configuration nodes related to warehousing, logistics and transportation management process areas

Experience with Rev-Trac, Cloud ALM, or similar tools used to transport changes across system environments

Experience using ServiceNow or a similar ITIL-based service management tool to manage requests, incidents, and problems

Strong analytical and problem-solving skills

Ability to work effectively with business users, technical teams, and cross-functional stakeholders

Ability to manage multiple support issues and priorities in a fast-paced environment

Self-starter with a proactive mindset and strong attention to detai

Knowledge/Skills/Competencies

Discover some of the global benefits that empower our people to become the best version of themselves:

Finance: Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus;
Career Development: Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;
Learning Opportunities: Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;
Work-Life Balance: Hybrid work and flexible working hours, employee assistance programme;
Health: Global internal wellbeing programme, access to wellbeing apps;
Community: Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.

At Endava, we’re committed to creating an open, inclusive, and respectful environment where everyone feels safe, valued, and empowered to be their best. We welcome applications from people of all backgrounds, experiences, and perspectives—because we know that inclusive teams help us deliver smarter, more innovative solutions for our customers. Hiring decisions are based on merit, skills, qualifications, and potential. If you need adjustments or support during the recruitment process, please let us know.

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