Senior Analyst Collector

• Responsibility split: Operational delivery (90%); Team management, Reporting, Continuous Improvement, SLAs & over ratio follow up (10%)

Overall Tasks

• Keeping track of assigned accounts to identify outstanding debts
• Planning course of action to recover outstanding payments
• Locating and contacting debtors to inquire of their payment status.
• Contact customers and establish reason for past due account situation; follow up to ensure payments are received.
• Work with Key customers or portfolios of $20M or more.
• Achieve past due percentage in 3% or less.
• Must maintain a high level of accuracy in the above accountabilities as an integral part of accounting services.
• Medium interaction to provide assistance and support to Credit Department when orders are on hold and Cash Department with unapplied, short and over payments.
• Effectively coordinates and assists in resolution of payment discrepancies and disputes.
• Perform account reconciliation when it is needed.
• Responsible for the activities inherent to its function, complying with the requirements of the Code of Conduct; of the Responsible Care Program; quality, environment, safety and health management system; Internal Procedures; and ISO 9001 and/or 14001 standards where applicable.
• Monitoring Junior Collector and Portal Jr Analyst (3) day to day activities
• Gather and provide information for KPMG during audit process
• Provide information for the Insurance broker.
• Subtasks
• Keep track of assigned accounts to identify outstanding debts
• Plan course of action to recover outstanding payments
• Locate and contact debtors to inquire of their payment status
• Negotiate payoff deadlines or payment plans
• Handle questions or complaints
• Investigate and resolve discrepancies
• Create trust relationships with debtors when possible to avoid future issues
• Update account status and database regularly
• Alert superiors of debtors unwilling or unable to pay when necessary
• Comply with requirements when legal action is unavoidable.
• Maintain balances over 90 days in less than 2%
• Work with Customer Service Department to solve any payment discrepancy.
• Contact the customers (phone-email) about past due balances.
• Requirement Profile
• Bachelor’s degree in Accounting, Business, or Finance preferred, with at least 2 years of experience in SAP, accounts receivable, general accounting, or bookkeeping.
• Experience leading teams and managing direct reports.
• Language: Intermediate to advanced level of English.
• Strategic Thinking: Is required to quickly digest data, address challenges and offer potential solutions. Spot patterns, trends and come up with potential resolutions.
• Result orientation: Recognize what results are important and identify what steps need to be taken in order to achieve them. It’s important to ensure tasks are to be accomplished within the expected deadlines with accurate time management abilities.
• Customer focus orientation: Clearly understanding and developing empathy with internal and external customers and their demands. This explicitly involves having clear writing and oral communication skills.
• Team Player: Working effectively with members of the team as well as assisting in the resolution of cases. Shows commitment, competence and leads by example