Senior Analyst, Network Excellence & Optimization - Cigna Healthcare

Responsibilities

Operational Excellence & Continuous Improvement

• Identify operational inefficiencies, process gaps, bottlenecks, and risks.
• Facilitate process mapping and process redesign workshops.
• Maintain and improve Standard Operating Procedures (SOPs), process documentation, and operational controls.
• Support implementation of operational governance frameworks and performance management practices.

Reporting & Analytics

• Own quality assurance and validation of operational reporting and management information.
• Develop scorecards, KPIs, and performance tracking mechanisms.
• Conduct trend analysis and provide actionable recommendations to improve performance.
• Ensure reporting accuracy, consistency, and data integrity across multiple sources.

Project & Transformation Support

• Support strategic initiatives, optimization projects, and transformation programs.
• Coordinate cross-functional stakeholders and track delivery against milestones.
• Manage project documentation, issue logs, risks, actions, and benefit realization tracking.
• Assist with implementation of new operational capabilities and process changes.

Automation & AI

• Identify opportunities to automate manual activities and improve efficiency.
• Support development, testing, and deployment of automation and AI-enabled solutions.
• Document requirements and business processes to support automation initiatives.
• Promote adoption of digital tools, workflow solutions, and productivity technologies.

Governance & Controls

• Support control design and operational readiness activities.
• Monitor process compliance and identify control weaknesses.
• Track issues, corrective actions, and risk mitigation plans.
• Contribute to business readiness and operational governance activities.

Essential Functions

• Support the documentation, maintenance, and continuous improvement of operational processes and SOPs.
• Analyze operational data and reports to identify trends, risks, and improvement opportunities.
• Validate data, reporting outputs, and management information to ensure accuracy and consistency.
• Support governance, controls, and readiness activities through documentation, issue tracking, and monitoring.
• Coordinate with regional and cross-functional stakeholders to support successful project delivery.
• Assist in the identification, testing, and implementation of automation and AI-enabled solutions.
• Prepare reports, presentations, trackers, and performance summaries for management review.
• Contribute to continuous improvement initiatives that enhance operational efficiency, quality, and consistency.

Qualifications

Education

• Bachelor's Degree in Business Administration, Operations Management, Healthcare Administration, or a related discipline.

Professional Experience

• 3-5 years of experience in Operational Excellence, Business Operations, Process Improvement, PMO, Business Analysis, Quality Management, or Process Optimization.
• Experience within healthcare, insurance, managed care, TPA, or regulated industries preferred.
• Demonstrated experience improving business processes and delivering measurable operational benefits.

Preferred Certifications

Preference will be given to candidates holding one or more of the following certifications:

Process Excellence Certifications

• Lean Six Sigma Green Belt (Preferred)
• Lean Six Sigma Black Belt (Highly Preferred)
• Lean Practitioner Certification
• Certified Quality Improvement Associate (CQIA)
• ASQ Certified Quality Process Analyst (CQPA)
• ISO 9001 Internal Auditor

Automation & Digital Certifications

• Microsoft Power Platform Fundamentals
• Microsoft Power Automate Certification
• Microsoft Copilot Certification

Technical Skills

• Advanced Microsoft Excel
• Power BI
• PowerPoint
• SharePoint
• Microsoft Power Automate
• Microsoft Copilot
• Process Mapping Tools
• Data analysis and visualization techniques

Key Competencies

• Operational Excellence
• Continuous Improvement
• Problem Solving
• Process Design & Optimization
• Data Analytics
• Root Cause Analysis
• Quality Management
• Critical Thinking
• Stakeholder Management
• Project Coordination
• Change Management
• Attention to Detail
• Written & Verbal Communication

Success Profile

The ideal candidate is naturally curious, highly analytical, and passionate about process improvement and operational excellence. The successful candidate demonstrates strong attention to detail, a focus on data accuracy and quality, and the ability to work independently while managing multiple priorities. The individual will be expected to contribute to continuous improvement initiatives, support stakeholder engagement, and help deliver measurable operational improvements across a complex international environment.

Reporting

Reports To: Global Head of Network Excellence & Optimization

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.