Senior Analyst Payroll

Key Responsibilities:

Service Delivery & Application Management

• Own and manage all aspects of the payroll application service lifecycle, including Strategy, Design, Transition, Operation, and Continual Service Improvement.
• Ensure consistent, reliable delivery and operations of assigned IT services.
• Track, measure, and report service performance against agreed service levels; take corrective actions where required.
• Plan, coordinate, and implement service maintenance, enhancements, and development initiatives.
• Continuously review and identify opportunities for improvements in service delivery, processes, and system performance; develop and execute improvement plans.

Operational Governance

• Lead operational governance activities, ensuring adherence to defined IT and service management processes.
• Coordinate with cross‑functional teams, business users, and vendors to ensure smooth day‑to‑day operations.
• Serve as the first point of escalation for payroll application issues and requests.

Other Responsibilities

• Perform all activities safely and responsibly.
• Support all Environmental, Health, Safety & Security (EHSS) policies, requirements, and programs.

Required Qualifications:

Technical & Functional Expertise

• Mandatory: Hands‑on experience in Ramco Payroll System (minimum 1–2 years) including application development, support, and configuration.
• Experience as a techno‑functional consultant, covering process mapping, documentation, testing, training, and ensuring business and functional requirements are met.
• Experience supporting L2 and L3 activities for Time Management Systems (TMS) within organizations of similar or larger scale.
• Demonstrated experience managing full support lifecycle, operational governance, and continuous improvement.

Professional Skills

• Strong communication skills with the ability to collaborate across business and IT teams.
• Ability to concurrently manage multiple fixes, change requests (4–6 at a time), and 1–2 projects.
• Strong service management and stakeholder management abilities across multiple business units.
• Vendor management experience in handling application licensing, support, and maintenance agreements.

Frameworks & Industry Experience

• Proven experience implementing and managing ITIL and COBIT control frameworks.
• Experience providing support services in a multi‑sourced environment, including managing and negotiating effective arrangements with third‑party service providers.
• Preferably at least 2 years of experience in logistics-related applications.
• 6–8 years of technical experience with 4–6 years of project, service, stakeholder, and vendor management exposure.
• Relevant tertiary qualification in IT or related fields.
• Open to work in shifts

GlobalFoundries is an equal opportunity employer, cultivating a diverse and inclusive workforce. We believe having a multicultural workplace enhances productivity, efficiency and innovation whilst our employees feel truly respected, valued and heard.

As an affirmative employer, all qualified applicants are considered for employment regardless of age, ethnicity, marital status, citizenship, race, religion, political affiliation, gender, sexual orientation and medical and/or physical abilities.

All offers of employment with GlobalFoundries are conditioned upon the successful completion of background checks, medical screenings as applicable and subject to the respective local laws and regulations.

To ensure that we maintain a safe and healthy workplace for our GlobalFoundries employees, please note that offered candidates who have applied for jobs in India will have to be fully vaccinated prior to their targeted start date.

Information about our benefits you can find here: https://gf.com/about-us/careers/opportunities-asia