Guidepoint

Senior Associate Client Success- EMEA

London, England, United Kingdom · Work style not stated · Full Time

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About the role

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EmployerGuidepoint
LocationLondon, England, United Kingdom
Work styleWork style not stated
Employment typeFull Time
Employer posted1 month ago

Overview:

Guidepoint Insights is an events-based primary research platform that helps our clients leverage the Guidepoint expert network and deepen their understanding of the most pressing topics affecting public and private companies across the globe. We host timely, high-quality moderated events daily to help clients navigate complex topics, reduce research times, bring focus to what matters, and make better business decisions.

Play a vital role in Guidepoint’s success.

Guidepoint is seeking an entrepreneurial and outgoing individual to spearhead coverage of our transcript library product for our Institutional client base. As the primary liaison for our clients, you will play a pivotal role in driving engagement and revenue growth within the rapidly expanding Insights product line. Leveraging your exceptional CRM skills and keen attention to detail, you will collaborate cross-functionally to maximize usage of our offering among current clients and trial accounts. This highly visible position will involve working closely with the Insights group heads to develop strategic plans for enhancing client engagement and retention.

Show full description

This is a hybrid role located in London.

What You'll Do:

Serve as the primary advocate for the Insights product with institutional clients and foster three-dimensional relationships with key stakeholders
Develop personalized engagement plans for each client depending on investment strategy, companies of interest and sector coverage to effectively market Insights content
Monitor and drive client engagement through direct outreach efforts: direct emails, product demonstrations, virtual and onsite meetings
Collaborate with sales team to ensure timely renewals, drive upsell opportunities and increase trial conversion
Acquire valuable feedback and insights from clients to inform product development, marketing strategies, and sales efforts

What You Have:

Bachelors or masters degree from an accredited University
2+ years of professional work experience, with a focus on B2B product sales for institutional investors such as Mutual Funds, Hedge Funds, Private Equity, Venture Capital
Understanding of the institutional investment industry and ability to engage with senior business leaders with innovative content and ideas
Excellent communication skills, with the ability to distill complex issues into clear and concise messages
Intellectual curiosity, adaptability, and a team-first collaborative approach
Demonstrated ability to work both independently and as part of a team, with a commitment to delivering results

What We Offer:

Competitive salary, bonus and benefits
Excellent medical coverage through BUPA
Excellent professional development opportunities
Supportive culture that celebrates and rewards success
Monthly Happy Hour, Social Events, Summer Fridays
Year-round company sponsored sports and team building events
Informal work environment
Employee Assistance Programs
Volunteer days

About Guidepoint:

Guidepoint powers end-to-end research workflows for the world’s best research teams.

Backed by a global network of more than 2 million experts and over 1,600 employees, Guidepoint delivers real-time access to expertise, primary research, and actionable knowledge that help organizations make informed decisions. Through consultations, surveys, events, proprietary content, and AI-enabled tools, we support every stage of the decision-making process—from developing hypotheses and gathering insights to validating assumptions and building conviction for critical decisions.

At Guidepoint, our success relies on the diversity of our employees, experts, and clients, which enables us to foster meaningful connections and a broad range of perspectives. We are committed to creating an inclusive and welcoming environment where individuals of all backgrounds, identities, and experiences can contribute and succeed.

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