DBS Bank

Senior Associate, Governance and Risk Analyst, Consumer Banking Group

Singapore · Work style not stated · Full time

Apply on the employer’s site ↗See how well you match this job

You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerDBS Bank
LocationSingapore
Work styleWork style not stated
Employment typeFull time
Employer posted27 Aug 2026

We are seeking a proactive and detail-oriented professional to support business assurance, operational governance, and business management activities across our Financial Planning, Investments, and Insurance businesses.

This role will be responsible for coordinating live verification activities following technology deployments, managing customer-impact issues, and providing governance support across the FInancial Planning, Investments and Insurance unit.

This is an excellent opportunity for an individual seeking broad exposure across business operations, technology change, governance within a fast-paced environmet

Key Responsibilities

Customer Issue Management

Investigate production issues impacting customer information displayed through digital channels and customer-facing touchpoints.
Analyse discrepancies between customer-facing information and internal source systems or databases.
Assess customer and business impact arising from data inconsistencies.
Coordinate investigation and resolution activities with Business, Operations, Technology, and Regional Platform teams.
Validate that data corrections have been accurately implemented across customer channels and internal systems.
Monitor recurring data issues and recommend process, control, or system improvements to enhance data quality and consistency.
Maintain clear documentation of issue investigations, findings, remediation actions, and closure outcomes.

Show full description

Governance & Risk

Identify opportunities to simplify operational processes and strengthen controls.
Support implementation of process improvements arising from incidents, customer feedback, audits, or risk reviews.
Contribute to initiatives that improve operational efficiency, customer experience, and governance effectiveness.

Live Verification & Production Assurance

Coordinate and oversee business live verification activities following system releases, enhancements, and production deployments.
Ensure impacted business processes, customer journeys, reports, interfaces, and operational controls are appropriately validated in production.
Work with business stakeholders to obtain verification results, evidence, and sign-offs.
Track and escalate issues identified during verification activities and coordinate timely resolution.
Support post-implementation reviews and lessons learned exercises.
Maintain verification records and supporting documentation for governance and audit purposes.

Requirements

Experience

6+ years of experience in Business Management, COO Office, Business Operations, PMO, Governance, Operational Support, Process Improvement, or related functions.
Experience within Financial Services, Wealth Management, Insurance, Banking, or Investments preferred.
Experience supporting technology-enabled business changes and production releases.
Exposure to incident management, governance reporting, and stakeholder coordination.

Skills & Competencies

Business Assurance & Governance
Production Verification & Validation
Incident Investigation & Problem Solving
Data Analysis & Issue Resolution
Business Management & Reporting
Stakeholder Management
Strong Communication & Presentation Skills
Attention to Detail and Organisational Skills
Proficiency in PowerPoint, Excel, and management reporting tools

Location:

DBS Asia Central

Job:

COO Office/Business Mgt & Support

Schedule:

Regular

Employee Status:

Full time

See how well you match this job Apply on the employer’s site ↗

Check your resume against this job Free, no sign-up. Nothing you paste is stored.

Staying safe while you apply

Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.

Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.

Preparing for this role with ROLIVA

Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
Prepare honestly.
Build interview stories and application drafts from your own evidence.
Keep track.
Save the role and record your own application status and follow-ups.

Create a free workspace or log in.