Senior Associate, Onboarding Operations

Role description

We are seeking a highly motivated and detail-oriented Senior Associate to join our Onboarding Operations team in Manila—a strategic location established to support LCH’s global growth alongside London, New York, Sydney, and Singapore.

As a Senior Associate, you will serve as the primary liaison for members, clients, and investment counterparties during their onboarding journey. You will ensure a seamless and positive experience from initial application through successful launch and ongoing annual maintenance. This role demands precision, strong stakeholder engagement, and the ability to manage complexity in a dynamic, client-facing environment. You will oversee onboarding for multiple clearing services, including EquityClear, ForexClear, RepoClear, SwapClear, and SwapAgent.

Key responsibilities:

End-to-End Onboarding: Manage the full onboarding lifecycle for new members, clients, and counterparties—ensuring timely, accurate execution and exceptional client service.

Stakeholder Engagement: Build strong relationships with internal and external stakeholders, providing clear and proactive communication on requirements, timelines, and risks.

Operational Excellence: Identify and resolve issues quickly, escalate when needed, and maintain accurate data across systems.

Risk & Compliance: Validate critical instructions, maintain membership documentation, and support regulatory reporting requirements.

Process Improvement: Review and refine onboarding procedures, implement system enhancements, and support testing for new tools and automation.

Training & Knowledge Sharing: Provide training on our Salesforce community platform and facilitate internal sessions to strengthen process knowledge.

Project Support: Contribute to strategic initiatives and change management efforts that enhance onboarding and client servicing capabilities.

Education & Experience:

Bachelor’s degree in Finance, Business, Economics, or related field.

Experience in financial services, ideally in onboarding, client services, or operations is a plus.

Technical Skills:

Strong data management and system troubleshooting skills.

Familiarity with clearing systems (Calypso, Murex) and regulatory requirements (KYC, AML) is a plus.

Core Competencies:

Excellent communication and stakeholder management skills.

High attention to detail and ability to prioritize in a fast-paced environment.

Risk-aware mindset with strong adherence to controls and compliance.

Personal Attributes:

Collaborative team player with a proactive, customer-focused approach.

Adaptable and eager to learn new technologies and processes.

Career Stage:

Senior Associate

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.