WNS

Senior Associate - Operations

Mumbai, MH, India · On-site · Full-time

Apply on the employer’s site ↗See how well you match this job

You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerWNS
LocationMumbai, MH, 400079, India
Work styleOn-site
Employment typeFull-time
Employer posted20 days ago

The candidate is required to investigate PNRs/ Cases received from BA passengers and agents worldwide and process refunds based applicable fare rules. Staff should be proficient in ticketing/ PNR related terminologies. Ensure that all activities assigned are carried out as per targets assigned - Productivity, Accuracy and TAT.Staff will need to work in shift including night shifts as per company policy. Should be to work for extended hours based on team requirement. Abide by all company policiesGood English communication and letter writing skills Travel background/ IATA/ Travel and Tourism preferred Good analytical and mathematical skills Good eye for detail

Graduate

See how well you match this job Apply on the employer’s site ↗

Check your resume against this job Free, no sign-up. Nothing you paste is stored.

Staying safe while you apply

Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.

Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.

Preparing for this role with ROLIVA

Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
Prepare honestly.
Build interview stories and application drafts from your own evidence.
Keep track.
Save the role and record your own application status and follow-ups.

Create a free workspace or log in.