Senior Business Analyst

Key Responsibilities:

• Business Analysis and Requirements Elicitation, translating business needs into actionable requirements that guide AI-enabled workflows and automation initiatives. Collaborate with stakeholders to ensure outcomes are measurable, aligned, and achievable.
• Process Redesign and Value Stream Mapping, leading process mapping and improvement initiatives to identify inefficiencies, recommend automation opportunities, and design optimized agentic workflows.
• Human–Agent Collaboration Design, defining workflows that enable collaboration between automation and human expertise, ensuring transparency, quality, and compliance.
• Change Management and Stakeholder Alignment, enabling adoption of agentic and digital workflows through engagement, communication, and training across global teams.
• Data-Driven Decision-Making, using analytics and metrics to validate assumptions, measure automation impact, and guide ongoing improvement.
• Operating Model Awareness, supporting the design and implementation of AI-ready operating models that align process design with organizational goals.
• AI Fluency, maintaining a working knowledge of agentic systems and AI technologies and applying them to rethink workflows, improve decisions, and drive intelligent automation.
• AI-Enabled Analysis and Workflow Support, using AI tools to support analysis, summarization, documentation, ideation, and workflow design to improve accuracy, speed, and quality of deliverables.
• AI Experimentation and Innovation, exploring new AI capabilities and features to identify opportunities for workflow innovation and continuous improvement.
• Ethical AI and Governance Awareness, contributing to responsible AI adoption by following established governance frameworks and ensuring fairness, explainability, and compliance.
• Reusable Pattern Design and Knowledge Sharing, identifying and sharing best practices and reusable workflow components to promote consistency and scalability across business units.
• Collaboration and Delivery, building strong relationships with cross-functional partners in technology, data, and operations to deliver measurable transformation outcomes.

QUALIFICATIONS:

Technical Skills

• Minimum of 5 to 7 years of experience in business analysis, process transformation, or digital operations, ideally within large-scale, AI-enabled environments.
• Demonstrated success leading end-to end process mapping and workflow improvement initiatives.
• Strong analytical and quantitative skills with the ability to measure and communicate performance improvements.
• Process mapping and process documentation tools • BusinessOptix (preferred but not mandatory) • Signavio or similar tools are acceptable •

AI focused requirements:

• Proven experience redesigning processes to enable agentic and AI driven automation.
• Ability to reimagine workflows, challenge traditional approaches, and apply AI fluency to connect business needs with intelligent solutions
• Experience working with AI or automation tools such as low-code platforms, RPA, process mining, or similar technologies.
• Experience supporting AI adoption and change management in cross functional or global organizations.
• Awareness of responsible and ethical AI use, including fairness, transparency, and human oversight.
• Demonstrated ability to use AI tools in daily work, craft effective prompts, and treat AI as a collaborative partner in problem-solving and workflow design.
• Generative AI tools such as ChatGPT, Claude, Copilot
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives

Soft Skills

• Strong communication and stakeholder management and relationsh ip skills.
• Proven ability to work effectively across technical and business teams and translate complex ideas into clear, actionable insights.
• Curiosity for emerging technology trends and willingness to explore AI capabilities through pilots, prototypes, and new ways of working.
• Demonstrated agile mindset with experience in iterative improvement and rapid learning.









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