Senior Client Relationship Administrator (Hybrid)

Do you have 3-5 years of experience providing a stellar level of client relationship management? Are you looking to join a leader in the FinTech industry? If so, we’d love to hear from you!

This is a hybrid role, where you will work 2 days in the office in our Deer Park, NY location, and the other 3 days remotely.

Responsibilities:

Act as a Client Advocate and interface among all departments on the clients’ behalf

Understand and assist the client with market complexities (e.g. SEC regulations, NYSE, etc.)

Provide timely and accurate updates to clients for inquiries and issues, including proactive updates to projects

Engage clients and assist them through the suite of electronic products the department supports, explaining in a way that is clear and easy to understand

Utilizing Microsoft Excel, PowerPoint, Word to provide metrics data to clients and internal teams

Managing SLAs (Service Level Agreements) for clients according to their individual contracts

Qualifications:

Bachelor's Degree preferred

Mastery of MS Office suite of products

Minimum of 3 years of experience in client service and/or sales-related roles, with brokerage industry knowledge preferred

Strong organizational, verbal, and written communication skills

Ability to prioritize, multitask, and follow through with different internal teams to meet deadlines; Highly adaptable and team-oriented

A self-starter with the capability to thrive in a dynamic working environment

Compensation Range: The pay range for this position is $36.00 - $40.00 per hour, annual base. Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, location and education.
Bonus eligible.
Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.

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We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.

Use of AI in Hiring

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

US applicants: Click here to view the EEOC "Know Your Rights" poster.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com.