Phizenix
Senior CMDB / ITOM Architect
Remote - Contract · Remote (region restricted)
Apply on the employer’s site ↗See how well you match this job
You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.
About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerPhizenix
- LocationRemote - Contract
- Work styleRemote (region restricted)
- Employer posted
Job Overview
We are seeking a Senior CMDB / ITOM Architect with strong ServiceNow experience to lead CSDM, CMDB governance, Discovery, and Service Mapping initiatives. The ideal candidate will define the target data model, improve CMDB data quality, and drive integration with enterprise portfolio platforms.
Key Responsibilities
- Design and govern the CSDM target model across Business Applications, Application Services, Software Models, and Entitlements.
- Define rules for software model-to-business application promotion, data ownership, normalization, and duplicate record management.
- Lead ServiceNow Discovery coverage and identify opportunities to improve CMDB completeness and accuracy.
- Lead Service Mapping and dependency mapping, particularly for application retirement and modernization initiatives.
- Define the data contract and integration model between ServiceNow and the portfolio management platform.
- Develop CMDB/ITOM governance standards and collaborate with Enterprise Architecture, Infrastructure, Application, and Security teams.
- Support the transition away from an external Enterprise Architecture (EA) tool and establish ServiceNow as the trusted source for application/service data.
Show full description
Required Qualifications
- Strong experience as a CMDB Architect, ITOM Architect, or ServiceNow Architect.
- Strong hands-on knowledge of ServiceNow CMDB, CSDM, Discovery, and Service Mapping.
- Experience with CMDB data quality, reconciliation, normalization, and duplicate management.
- Experience with application lifecycle, dependency mapping, and enterprise integrations.
- Strong communication and stakeholder management skills.
Preferred Certifications
- CIS – Discovery
- CIS – Service Mapping
- CIS – Data Foundations
- ServiceNow CSA is a plus.
Check your resume against this job Free, no sign-up. Nothing you paste is stored.
Staying safe while you apply
- Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
- Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
- Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.
Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.
Preparing for this role with ROLIVA
- Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
- Prepare honestly.
Build interview stories and application drafts from your own evidence.
- Keep track.
Save the role and record your own application status and follow-ups.
At a glance
- Work styleRemote (region restricted)
- SenioritySenior
- Employer posted
- Added to ROLIVA
- Last checked
Skills in this posting
Skills ROLIVA found in the employer’s own description above. A mention is not a requirement.