Assurant

Senior Customer Service / Call Centre (Dutch Speaker)

Netherlands · Work style not stated · Full time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerAssurant
LocationNetherlands
Work styleWork style not stated
Employment typeFull time
Employer posted28 Sep 2026

Senior Customer Service / Call Centre (Dutch Speaker)
Location: Amsterdam | Hybrid Working – 2 days office, 3 days home

As a Senior Customer Service /Call Centre Associate, you will play an important role within our Dutch Customer Support team. Alongside providing excellent customer service and resolving complex customer enquiries, you will act as a key support to the Team Lead and help ensure the smooth day-to-day running of the operation.

You will support colleagues with escalations and customer complaints, help onboard and train new team members, and contribute to maintaining service levels and quality standards across the team.

What You’ll Do

Handle and resolve customer enquiries through multiple communication channels.
Support with administrative activities and email management.
Support the planning of the team's work schedule.
Act as a subject matter expert for complex customer cases and service processes.
Take ownership of escalated complaints, fraud investigations, and complex customer situations.
Conduct quality reviews and provide guidance and feedback to colleagues.
Assist with the onboarding and training of new starters.
Work closely with the Team Lead to support daily operations, service levels, quality standards, and continuous improvements.

Show full description

What You’ll Bring

Fluent Dutch speaker with good English communication skills.
Excellent verbal, written, and listening skills.
Good computer skills, including data entry, website navigation, and other software.
Previous experience within a call center, contact center, customer service, or customer support environment.
Experience supporting team performance, monitoring quality, and coaching or guiding colleagues would be considered a strong advantage.
Strong organisational skills and the ability to prioritise tasks.
Comfortable handling escalated customer situations and complex cases.
Demonstrated ability to act as a mentor, coach, or point of contact for colleagues in a fast-paced customer service environment.

What We Offer

Competitive annual salary of €3.000 - €3.200 gross per month, plus holiday allowance paid in 12 monthly payments. (Total annual salary = €38.880 - €41.472)
Flexible hybrid working after training: 3 days from home and 2 days in our Amsterdam office.
Performance-related bonus.
Monthly wellbeing allowance of €45 net.
Transportation and working from home allowance.
28 days of holiday, plus wellbeing and employee support programmes.
Premium-free pension plan.
€50 net birthday gift.
Comprehensive training programme to help you build confidence and expertise.
Access to Udemy and ongoing career development opportunities, including pathways to specialist, quality, training, team leader, or operational support roles.

We look forward to receiving your application
#LI-Hybrid

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your National ID number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.

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