Senior Customer Success Architect

Join us as we deliver innovative and creative solutions to our customers. We're looking for a Customer Success Architect, based in India and supporting Global Customers, with experience providing guidance on data management and consultative support on customer taxonomy and tech stack. Maintaining and establishing clean product analytics data is critical for our customers to be able to understand and drive their products forward. The ideal candidate is an enthusiastic professional who thrives in a fast-paced environment and possesses a strong curiosity for "how things work" and "how things should work". You are a solution- and execution-oriented individual with a dedication for getting things done.

As a Customer Success Architect, you will:

Serve as a trusted technical hand-on operator for our customers

Possess a mastery of Amplitude products in order to provide strategic benefit to customers in Data Audit & Taxonomy clean up

Assist customers in mapping the data-flow architecture between Amplitude and upstream sources — Segment, mParticle, Snowflake, BigQuery, RudderStack, etc

Assist our customers by creating playbooks as they integrate Amplitude into additional data flows and business processes, thereby making Amplitude an integral business partner

Run deep-dive investigations into data discrepancies and recommend action plan

Audit existing Amplitude implementations against best practices — SDK version, instrumentation patterns, property naming, event-volume efficiency — and produce a scored report with prioritized remediation steps from a repeatable rubric

Gather, organize, and report trends and customer insights to optimize business processes, documentation and services

Collaborate cross-functionally with teams like Amplitude's Product, Engineering, Platform Support and Technical Success Manager to streamline internal processes and improve data management experience for our customers

You'll be a great addition to the team if you have:

5+ years in a technical, customer-facing data or analytics role — implementation, solutions/sales engineering, analytics engineering, or data consulting.

Competent in programming languages and concepts that underpin modern web and mobile development (e.g. SQL, JavaScript, Java, Python, Android, iOS, RESTful APIs).

Working knowledge of CDPs and event pipelines — Segment, mParticle, RudderStack.

Familiarity with cloud data warehouses, especially Snowflake and BigQuery.

Understanding of client-side and server-side SDK instrumentation across web and mobile.

A solid grasp of event taxonomy design and data governance principles.

Able to collaborate across time zones with onshore architects and account teams.

At least 5 years of customer facing technical experience, with a demonstrated record of successfully engaging with enterprise accounts.

Execution and customer service oriented, able to effectively prioritize, project manage and complete customer deliverables on-time and drive outcomes.

Our values:

At Amplitude, our values guide how we show up for one another and for our customers:

Humility: We operate from a place of empathy and openness, seeking to understand many points of view.

Ownership: We take the initiative to solve problems that drive our shared company success.

Growth Mindset: We’re tenacious in the face of challenges and seek feedback in order to grow ourselves and others.

Customer Centricity: We put the customer at the center of everything we do and are deeply committed to their success.

We care about the well-being of our team: We offer competitive pay and benefits packages that reflect our commitment to the health and well-being of our Ampliteers.

Some of our benefit programs include:

Excellent ​M​edical, ​D​ental and ​V​ision insurance coverages, with 100% employer-paid premiums for employee Medical, ​Dental,​ ​​​​​​​​Vision on select plans

401(k) retirement plan with an employer match of up to 1% of your eligible pay each pay period up to $2,000 annually

Flexible time off, ​p​aid holidays, and more

Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), new hire home office equipment, and much more

Excellent Parental benefits including​:​ 12 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support

Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy sessions

Employee Stock Purchase Program​ (ESPP)

Other fun facts about Amplitude:

Our customers love us! They've said we're the #1 product analytics solution for 23 quarters in a row on G2.

We care a lot about product innovation. We've made significant investments in talent and infrastructure to build the most powerful AI analytics platform on the market.

We invest in our people. We offer mentorship programs, management training, and wellness initiatives.

We give back to our communities. We give every Ampliteer a charitable giving grant and paid volunteer time off.

We were founded in 2012, went public via a direct listing in September 2021, and are now trading under the ticker $AMPL.

We’re a global and fast-growing team! We have employees around the world and offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and Tokyo.

Our mascot is Data Monster, who loves to chow down on numbers, charts, and graphs. Nom nom.

By applying for this job, you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice.