Senior Customer Success Manager- (Dutch speaking) 12 month fixed term contract

Amsterdam, Netherlands · Hybrid · Full-time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerLinkedin
LocationAmsterdam, Netherlands
Work styleHybrid
Employment typeFull-time
Employer posted2 months ago

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

This role will be based in Amsterdam.

The (Senior) Customer Success Manager (CSM) partners closely with their assigned sales partners to ensure LinkedIn Customers achieve a significant return on investment (ROI) and drive business success with their LinkedIn Hiring Solutions investment.

As a CSM you will be tasked with: 

Serving as a Customer Champion and Advocate

Helping Customers realize value from their investment

Partnering on customer retention and expansion.

The CSM will partner with various stakeholders within assigned customers, to ensure effective user and product onboarding and engagement on LinkedIn Hiring products and solutions.

Show full description

Responsibilities Include:  

Advance personal journey with Diversity, Inclusion, and Belonging as this is a top priority for LinkedIn and many of its customers

Partner with sales counterparts on prioritized customers to drive overall customer adoption, enhance customer success, and mitigate customer churn risk

Act as a trusted advisor to the end users and their management to drive product adoption and ensure they leverage the solution to achieve agreed upon operational priorities, leading to full business value

Agree on business objectives and goals with customers to build measurable success plans, set cadence of communication to deliver ROI and operational reviews.

Develop new and innovative ways to share relevant data and insights that are impactful to customers and ties back to their success drivers through operational reviews to key customer stakeholders as well as Strategic Business Reviews

Analyze current customer engagement metrics and leverage the Learning Center to provide new and ongoing product education options.

Provide best practices to help drive user behavior and product adoption, and map Hiring solutions to existing customer workflows

Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success

Maintain an understanding of Hiring products and industry knowledge to effectively drive greater customer engagement on the most relevant features/functionality for their specific business needs

Interpret customer insights to drive change in product and act as voice of customer to LinkedIn Product teams

Expedite technical and purchase-related escalations.

Document all communication with customers accurately and in a timely manner via system tools.

Up to 15% travel may be required when travel guidelines safely allow for in-person visits, depending on location and territory

Basic Qualifications:  

5+ years of experience in any of the following: Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management

Fluency in Dutch and English

Preferred Qualifications:  

Recruiting or other applicable talent experience

Staffing domain fluency (agency operations, recruiter workflows)

Executive communication & value storytelling.

Proficient interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges

Proficient organization, project management, and time management skills

Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value .

Influential verbal and written communication skills, including expertise in presenting to both small and large audiences

Proficient understanding of Sales concepts and Software as a Service

Bachelor's degree or equivalent practical experience

Suggested Skills

Stakeholder Management

Account Management

Data Analysis

Global Data Privacy Notice and Compliance Posters for Job Candidates

Please use this link to access documents that provide information about how LinkedIn handles the personal data of employees and job applicants, as well as the E-Verify Participation Notice and the Department of Justice Immigrant and Employee Rights Section Right to Work posters: https://www.linkedin.com/legal/candidate-portal.

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