PTC

Senior Director, Digital Thread Advisory Services, Japan

Japan · Work style not stated · Full time

Apply on the employer’s site ↗See how well you match this job

You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerPTC
LocationJapan
Work styleWork style not stated
Employment typeFull time
Employer posted17 Apr 2026

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

As a leader within our APAC Professional Services organization, you will partner with some of the world’s most respected companies across industries such as Automotive, High Tech, Industrial, Electronics, and Medical Devices.

You will oversee the performance, growth, and delivery excellence of the Professional Services business in Japan. This includes full P&L ownership, strategic customer engagement, and leadership of a high‑performing team of service sellers, project managers, technical architects, and consultants.

Show full description

This role reports to the Professional Services APAC Lead and is a key contributor to our broader Customer Success organization.

Responsibilities

Business Leadership & Performance

Own the Japan Professional Services P&L, driving bookings, revenue, profitability, and operational performance.
Lead accurate forecasting and ensure business performance aligns to plan.

Customer Success & Delivery Excellence

Serve as Executive Sponsor for strategic customers and priority programs.
Ensure end‑to‑end delivery excellence and successful outcomes across all PS projects including advisory services to our partner network
Partner closely with global delivery and technical teams to ensure alignment and execution consistency.

Sales & Go‑to‑Market Collaboration

Work in lockstep with Sales, Pre‑Sales, and Customer Success teams to support software pursuits and secure successful implementation pathways.
Contribute to strategic account planning and help shape customer transformation roadmaps.

People Leadership

Lead, develop, and empower a multidisciplinary services team across Japan.
Foster a culture of accountability, collaboration, customer focus, and continuous improvement.

Skills & Experience

Fluent in Japanese and English, with strong executive‑level communication skills.
Background in the software industry, ideally within professional services.
Proven experience spanning services pre‑sales, project delivery, and enterprise/global deployments.
Demonstrated ability to build and sustain relationships across a diverse stakeholder landscape — including alliances, sales, marketing, operations, finance, legal, and C‑suite executives.
Innovative thinker with the ability to connect business strategy and technical capability to craft compelling solutions.
Strong negotiation skills with a partnership‑driven, win–win approach.
Excellent organizational discipline and the ability to manage multiple priorities in a complex environment.

Minimum Qualifications

Bachelor’s or Master’s degree in STEM or Business Management.
10+ years of experience in the software or services industry, including people leadership and P&L management.
Experience working with Japanese manufacturing customers.
Demonstrated success engaging with and influencing C‑level executives.
Willingness to travel up to 50% within Japan, with limited international travel as required.

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here."

See how well you match this job Apply on the employer’s site ↗

Check your resume against this job Free, no sign-up. Nothing you paste is stored.

Staying safe while you apply

Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.

Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.

Preparing for this role with ROLIVA

Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
Prepare honestly.
Build interview stories and application drafts from your own evidence.
Keep track.
Save the role and record your own application status and follow-ups.

Create a free workspace or log in.