TaskUs
Senior Director Workforce Management
Philippines · Work style not stated · Full time
Apply on the employer’s site ↗See how well you match this job
You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.
About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerTaskUs
- LocationPhilippines
- Work styleWork style not stated
- Employment typeFull time
- Employer posted
About TaskUs:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
Show full description
What We Offer:At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
What does aSenior Director of Workforce really do? Imagine yourself going to work with just a single thing on your mind: to establish, achieve, and maintain the service level and quality objectives. At the same time, as you look at your tasks for the day, you must be able to drive the performance of your Teammates in order for them to continuously hit their goals. You must be able to lead a global workforce team across sites and regions.
As the Senior Director of Workforce, you will:
Develop and implement plans to meet service level agreements,response time, and quality goals
Demonstrate working knowledge of key performance indicators
Develop and utilize a mechanism to track and report key performance indicator data
Forecast workload using statistical techniques
Schedule staff to forecasted workload
Identify and apply principles that enable continuous quality assurance and processimprovement
Maximize the centre’s investment in technology
Identify and manage key customer-related processes
Regularly test and execute a disaster recovery strategy
Mitigate capacity risks by managing dependencies across multiple sites and regions
Clear communication on dependencies and partner with teams on changes ordeviations to plan
Coordinate with Operations, Capacity Planning, Forecasting and Finance teams toanalyse historical data and forecast demand.
Manage the analysis of daily, weekly, and monthly reporting of site performance viaKey Performance Indicators
Support global/site management to optimize staffing requirements
Root cause analysis and corrective action plan for variances in operationalperformance
End-to-end WFM support and revenue
Manage SLA through strategic planning, monitoring, and providing recommendedworkflow
options and directives to maintain acceptable SLA
Build, manage, and leverage a diverse workforce
● Identify and execute a strategy for building team effectiveness
Apply a workforce operational model that meets client needs and organizationalrequirements
Implement a strategic business plan
And other ad hoc tasks that will be appointed in relation to the role
Do you have what it takes to become a Senior Director of Workforce?
At least 5 years or more of experience in a leadership role related to Workforce Management
Someone who has strong verbal and written communication skills.
Someone who can manage multiple, complex, ongoing tasks and projects.
Someone who has strong attention to detail and has a strong desire to optimize procedures.
Someone who’s proficient in terms of statistical analysis, computer, and has software skills.
We also need someone with a working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), or ability to learn technology quickly.
Someone who has a reporting proficiency and has strong coaching skills.
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI:In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URLhttps://www.taskus.com/careers/.
Check your resume against this job Free, no sign-up. Nothing you paste is stored.
Staying safe while you apply
- Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
- Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
- Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.
Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.
Preparing for this role with ROLIVA
- Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
- Prepare honestly.
Build interview stories and application drafts from your own evidence.
- Keep track.
Save the role and record your own application status and follow-ups.
At a glance
- Employment typeFull time
- SenioritySenior
- Employer posted
- Added to ROLIVA
- Last checked
Skills in this posting
Skills ROLIVA found in the employer’s own description above. A mention is not a requirement.