Senior Endpoint Engineer

Senior Endpoint Engineer

The Senior Endpoint Engineer is responsible for providing advanced engineering, management, and support for our global fleet of end-user devices. This is a senior-level professional position and requires strong execution, technical, and analytical abilities. This position is expected to interact with endpoint management platforms, SaaS products, Security, and various groups within Information Technology to ensure a secure, seamless, and highly optimized end-user experience. Candidates must have strong endpoint configuration, automation, communication, and analytical skills. This position, on very rare occasions, may need to travel to international offices.

Key Responsibilities

• Responsible for the ongoing design, maintenance, security, and availability of endpoint management platforms based on business requirements, adhering to tight operations, security, and procedural models.
• Applies professional-level technical skill and judgment to provide advanced, non-routine technical support and escalation resolution for complex end-user device and operating system issues.
• Installs, configures, upgrades, tunes, and troubleshoots Windows and Mac hardware, software, operating systems, and lifecycle management workflows.
• Maintains access control, device compliance, data integrity, and endpoint security posture (including patching, encryption, and configuration policies) across the end-user environment.
• Monitors, tracks, and records endpoint performance, health, and utilization metrics to proactively improve the overall end-user experience.
• Provide automation solutions for device provisioning (Zero-Touch), software deployments, and manual repetitive tasks using scripting (PowerShell, Bash, Python) and modern configuration management systems.
• Improve efficiency and help standardize current endpoint deployment, application packaging, and lifecycle processes.
• Document and thoroughly understand the endpoint architecture, system configuration across platforms, and integration with various identity and security systems, using this knowledge effectively to resolve issues.
• Determine and document the root cause of widespread endpoint outages or deployment failures, defining duration and recommendations or steps to resolve issues.
• Provide assistance as required in analyzing end-user technology trends and suggesting long-term and short-term improvements to the digital workspace.
• Resolve incidents and problems in accordance with defined guidelines and meet operational level agreements.
• Assist in change management processes, implement change requests, and meet project deliverables within defined guidelines.
• Lead or participate in the development of information technology, endpoint infrastructure, and employee experience projects.
• Respond to general inquiries and serve as a subject matter expert for the Helpdesk/Desktop Support teams.
• Requires a dynamic, hard-working individual, with excellent inter-personal, oral, and written communication skills.
• Capable of effectively communicating highly technical information to both technical and non-technical personnel.