Senior Engineering Manager

Strong understanding of relational databases, data model design and good knowledge of SQL

Strong working knowledge of modern analytical datastores such as ClickHouse, BigQuery, Snowflake, or Redshift.

Understanding of design patterns and can design and implement extensible & reliable systems.

Experience in at least one of public cloud (AWS, GCP or Azure, AWS is preferred)

Experience deploying analytics systems on cloud platforms (AWS/GCP/Azure) and operating them at scale using Kubernetes and CI/CD pipelines.

Proven experience leading analytics or reporting platforms at scale, including ownership of data pipelines, KPI definitions, and customer-facing analytics.

Demonstrated success in migrating analytics systems from legacy BI tools (e.g., GoodData, Tableau, Looker, Power BI) to modern or open-source analytics stacks, while ensuring metric parity and data correctness.

Ability to drive analytics initiatives cross-functionally, partnering closely with Product, Analytics, Data Engineering, and customer-facing teams.

Familiar with performance, security and accessibility considerations in building solutions

Nice to Have

Experience with high-volume, event-driven analytics (e.g., contact center, telemetry, or real-time metrics) using Kafka, Spark Streaming, or Flink.

Familiarity with data quality, observability, and reconciliation practices, including parallel runs, metric validation, and customer-facing data audits.

Responsibilities:

Lead a team of software engineers to take care of end-2-end product development.

Communicate with product, design, program and SRE teams as well as local and remote teams.

Hiring, retention and work with a motto of building top-performing engineering team

Close collaboration with product management on the requirements, involved in quarterly planning, Bi-weekly sprint planning for the team.

Contribute with actual development by doing hands-on coding, code reviews, leading design and architecture discussions (50% of time spent on technical, 50% on management)

Deliver complete projects based on roadmap priorities while owning the delivery and quality of software your team delivers

Team mentorship and collaboration, performance management, soft skills development, regular 1:1s with team members, unblock, help team members, coordinate daily and sprint activities

Effectively communicate with management on design, technology and project status

Qualifications:

Bachelor's degree in Computer Science, Engineering or a related field or equivalent

15+ years of Software Engineering experience

3-5 years as leading a full function team with more than 5 people

Strong troubleshooting skills with production systems

Strong communications, interpersonal and collaboration skills

Any Contact Center or Telecommunications experience is a plus.

What we offer:

Mediclaim Benefits

Paid Holidays

Casual/Sick Leave

Privilege Leave

Bereavement Leave

Maternity Leave

Paternity Leave

Wellness Coaching

Employee Referral Bonus

Professional Development Allowances

Night Shift Allowances

RingCentral’s Engineering team works on high-complexity projects that set the standard for performance and reliability at massive scale. What kind of scale? Millions of users today and hundreds of millions tomorrow. This is your chance to help imagine, develop and deliver products that raise the technological bar, and power human connections. If you’re a talented, ambitious, creative thinker, RingCentral is the perfect environment to join a world class team and bring your ideas to life.

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.