Senior Field Service Engineer

He or she is the main contact point with the local customers. May be responsible for providing quotations and negotiating discounts within their approved DOA.

Responsibilities may include the following and other duties may be assigned.

Effectively manage the customer expectation and compliance with customers' SLAs and safety

Able to support last minute call to attend the customer onsite calls at non-working hours.

Has in-depth knowledge of all products and can provide guidance to lower-level employees including 3rd party service provider engineers

Expected to independently propose solutions to problems for supervisor review

Able to advise internal and external customers on available service options and make recommendations as a consultant

Manages own workload and ensures timely completion of tasks

Acts as an escalation point for issues encountered in the field

Required Knowledge and Experience:

Bachelor’s degree and 4+ years of relevant experience, or

High school diploma and 8+ years of relevant experience, or

Associate degree and 6+ years of relevant experience

PPR License (Petugas Proteksi Radiasi or Radiation Protection Officer)

Electromedic Engineering (known locally as Teknik Elektromedik or Elektromedik)

Good analytical and problem-solving skills

In depth experience with medical devices for a minimum of 4 years

Working experience in ICU / Operating Theatre / relevant hospital / healthcare environment

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

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Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).