WNS

Senior Group Manager - Operations

Cape Town, NA, South Africa · On-site · Full-time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerWNS
LocationCape Town, NA, 7446, South Africa
Work styleOn-site
Employment typeFull-time
Employer posted1 month ago

The main purpose of this position as part of the senior management is to lead a team with specialist function.

You are customer & client facing & strive to deliver excellent customer experience.

You are accountable for designing, implementing & tracking a portfolio of improvement projects for your functional area.

Key Responsibilities·

Lead a team of operational leaders

· Deliver contractual and commercial performance through cost and profitability management

· Create a high-performing, highly-engaged team through modeling desired WNS leadership behaviours, effective coaching, performance management and recognition

· Build excellent relationships both internally and externally at all levels

· Ensure compliance to all relevant process and regulatory standards

· Control and minimise costs

· Drive continuous improvement and create value by delivering excellent customer experience

Show full description

Grade 12

· Proven track record of 5 years’ experience as senior operations manager in a multi-channel environment

· Experience in a contact center/BPO environment

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