Senior Implementation Consultant, Utility Billing

Responsibilities:

Lead and manage complex, end-to-end implementation projects for new and expanding customers, including data requirements gathering, technical platform configuration, administrator training, and other implementation needs.

Serve as the primary technical and strategic advisor to customers, ensuring effective communication, smooth deployment, and empowering government officials and staff to become informed advocates for OpenGov solutions.

Analyze and address customer requirements and pain points, collaborating with cross-functional teams to develop tailored solutions that simplify, enhance, and automate workflows.

Develop deep expertise in governmental processes across multiple states to better meet diverse customer needs and provide innovative solutions.

Collaborate with the engagement and adoption teams to deliver a consistent and exceptional customer experience, including training programs for new customers.

Establish and refine best practices for data environments and customer verticals to enhance implementation efficiency and scalability.

Gather, document, and communicate customer feedback and feature requests, contributing to product discussions and ensuring OpenGov is a “must-have solution.”

Work closely with internal departments, such as Research and Development and Sales, to drive delivery efficiencies and inform product roadmaps.

Mentor and provide training to team members, fostering professional growth and sharing best practices.

Take ownership of strategic initiatives, providing guidance on complex matters and contributing to the delivery of tactical business targets.

Requirements and Preferred Experience:

Requirements:

5+ years of software implementation consulting experience with demonstrated expertise in Enterprise Resource Planning (ERP) platform implementations.

Advanced knowledge of analyzing and reporting large volumes of financial data with strong understanding of data architecture and business process workflows.

Proficiency in training customers on software solutions to address key workflows and business processes.

Advanced Excel skills (e.g., functions/formulas, v-lookup, pivot tables, error-checking, report formatting).

Strong skills in conceptualization, modeling, and design to develop efficient solutions.

Proven ability to lead and mentor teams, fostering a culture of collaboration and professional growth.

Excellent verbal and written communication skills with the ability to build and maintain productive relationships with customers and internal teams.

Advanced problem-solving skills with the ability to evaluate variable factors and develop creative, effective solutions.

Preferred Experience:

3+ years of professional experience in Municipal Utility Billing, Tax Billing, or related field.

Familiarity with SaaS solutions, APIs, or Cloud technologies.

Knowledge of Agile & Scrum methodologies.

Demonstrated ability to adapt quickly to changes in product features and strategically address evolving customer needs.

Ability to effectively network and influence stakeholders across multiple disciplines.

Compensation:

Chicago, IL: $120,000 - $130,000

On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.

The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate's geographical location.

Why OpenGov?

A Mission That Matters.

At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it’s the core of our democracy.

Opportunity to Innovate

The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started.

A Team of Passionate, Driven People

This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Chicago, Dubuque, Dallas, and Pune.

A Place to Make Your Mark

We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.

Benefits That Work for You

Enjoy an award-winning workplace with the benefits to match, including:

Comprehensive healthcare options for individuals and families

Flexible vacation policy and paid company holidays

401(k) with company match

Paid parental leave, wellness stipends, and HSA contributions

Professional development and growth opportunities

A collaborative office environment with weekly catered lunches.