Senior Mainframe Support Engineer

Customer Knowledge: Maintain a deep understanding of the customer’s business, environment, and support processes.

Incident Management: Follow ITIL standards, proactively addressing service issues.

Documentation: Maintain and update technical documentation and ensure compliance with internal standards.

Quality & Compliance: Participate in quality and productivity projects, ensuring process compliance.

Technical Support & Training: Provide technical consultation, training, and lead workshops. Keep up with mandatory training requirements.

Troubleshooting & Problem Management: Conduct deep-level troubleshooting, participate in Root Cause Analysis, and manage problem lifecycles.

Change & Configuration Management: Implement and plan changes, participate in advisory boards, and maintain Configuration Management Database (CMDB).

Project Management: Implement technical projects related to the responsible platform/technology.

Experience and skills required

Primary requirement – Expertise in any of Mainframe areas: z/OS System Programming; CICS; DB2; Network; Storage; Automation.

Minimum of 5+ years hands-on Mainframe experience on a senior level

Degree/Diploma in Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems.

Preferably 10+ years experience within IT Operations, infrastructure services support

Excellent understanding of ITSM/ITIL processes

Fluent in English language

If you feel comfortable with the above-mentioned requirements, please send us your CV in English.

Please note only shortlisted candidates will be contacted.

DXC Technology stands for equal opportunities, namely, we do not discriminate on the basis of race, religion, color, sex, age, disability, or sexual orientation.  All recruitment decisions are based solely on qualifications, skills, knowledge and experience, and relevant business requirements.

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