Ddn

Senior Manager, Technical Operations

New York, New York, United States · Hybrid · FullTime

USD 155,000–195,000/year

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About the role

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EmployerDdn
LocationNew York, New York, United States
Work styleHybrid
Employment typeFullTime
Employer posted2 months ago
Salary (as stated by the employer)USD 155,000 – 195,000 per year

We are seeking a Senior Manager, Technical Operations to partner closely with the Sales Engineering organization and help scale operational excellence across technical pre-sales.

This role is responsible for driving operational rigor, process improvement, technical program coordination, systems alignment, reporting, and cross-functional execution for the Sales Engineering organization. The ideal candidate understands how enterprise infrastructure technical sales organizations operate and can bridge technical teams with business operations, sales, product, services, and GTM leadership.

This is a highly cross-functional role requiring a strong operational mindset, technical aptitude, and the ability to create scalable processes in a fast-moving AI infrastructure environment.

The successful candidate will work closely with Sales Engineering leadership to improve forecasting visibility, POC management, resource planning, technical readiness, field coordination, executive reporting, and operational scalability.

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What You’ll Do

Drive Sales Engineering Operational Excellence

Build and improve operational processes that support the Sales Engineering organization globally

Help scale technical pre-sales operations across complex enterprise and AI infrastructure sales motions

Create operational rigor around POCs, evaluations, demos, technical validation workflows, and customer readiness activities

Improve visibility into Sales Engineering engagement, resource allocation, workload, and execution priorities

Technical Program & Process Management

Coordinate cross-functional technical initiatives involving Sales Engineering, Product, Engineering, GSS, Sales, and RevOps

Build scalable workflows for technical evaluations, customer onboarding support, and solution readiness processes

Improve handoff and coordination between pre-sales, implementation, and support organizations

Identify operational bottlenecks and drive process improvements

Reporting, Analytics & Executive Visibility

Develop dashboards, KPIs, scorecards, and reporting frameworks for Sales Engineering leadership

Improve visibility into POC activity, technical win rates, utilization, engagement coverage, and operational performance

Support forecasting processes, QBRs, operational reviews, and executive reporting

Translate technical operational data into actionable business insights

Systems & Operational Infrastructure

Partner with GTM Applications, RevOps, and technical teams to improve systems and workflows

Improve Salesforce operational hygiene and technical engagement tracking

Help operationalize scalable tooling, automation, and AI-enabled workflows

Support data quality, process governance, and operational consistency across the SE organization

Resource Planning & Organizational Scale

Support Sales Engineering leadership with capacity planning, territory alignment, and operational prioritization

Improve planning processes for technical coverage, strategic accounts, and customer engagement models

Help scale operational support structures as the organization grows globally

Cross-Functional Alignment

Partner closely with Sales, Product, GSS, Engineering, Marketing, and RevOps teams

Help align technical pre-sales execution with business priorities and customer requirements

Support operational coordination for strategic customer opportunities and complex enterprise engagements

What We’re Looking For

Required Qualifications

7+ years of experience in Technical Operations, Sales Operations, Sales Engineering Operations, Program Management, or related operational roles

Experience supporting Sales Engineering, technical pre-sales, or enterprise infrastructure organizations

Strong understanding of enterprise hardware, storage, AI infrastructure, cloud, or data center environments

Proven ability to create scalable operational processes and drive cross-functional execution

Strong analytical, organizational, and problem-solving skills

Experience building dashboards, operational reporting, and KPI frameworks

Strong communication and stakeholder management skills

Experience with Salesforce and operational reporting environments

Preferred Qualifications

Experience in AI infrastructure, HPC, enterprise storage, GPU infrastructure, or cloud platforms

Familiarity with POC management, technical validation workflows, and enterprise solution design processes

Experience supporting global technical organizations

Exposure to automation, AI-enabled workflows, and operational tooling modernization

Experience operating in high-growth or transformation-stage technology companies

What Success Looks Like

Improved operational visibility across the Sales Engineering organization

Better coordination and scalability for POCs, evaluations, and technical engagements

Increased efficiency in technical pre-sales execution

Improved forecasting and resource planning visibility

Stronger alignment between Sales Engineering, Sales, Product, and GSS

Improved operational consistency and process maturity globally

Increased productivity and effectiveness across the SE organization

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