Prudential

Senior Officer, Agency Operations

Hong Kong SAR China · Work style not stated · Full time

Apply on the employer’s site ↗See how well you match this job

You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerPrudential
LocationHong Kong SAR China
Work styleWork style not stated
Employment typeFull time
Employer posted29 Sep 2026

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Organise, perform and implement day-to-day operations of agency benefits team in relation to agent fringe benefits, agent performance monitoring & management and agent movements.

Job Descriptions:

Administer agency movement such as promotion, demotion, title upgrade and unit transfer.
Agent performance management including monitoring of agent production & activity and execution of contract & position maintenance exercise.
Implement and perform daily duties on agent fringe benefits including annual production validation and enrolment of group medical benefits, group life, dental & retirement benefits plan.
Administer agent retirement arrangement. Handle agent’s contract extension request.
Manage agent name card ordering and prepare annual review of guideline.
Handle daily enquiries from agents & leaders related to agency benefits & performance management within service turnaround time to maintain a good communication between company & agency.

Show full description

Job Requirements:

Higher Diploma or above

Minimum 3 years relevant experiences in agency administration / operations, preferably in agency compensation, benefits and contracting
Fluent in both written and spoken English and Chinese

Result-oriented, attentive to details, good communication skill, mature with good manner

Proficiency in MS office applications including Word, Excel & Power point

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

See how well you match this job Apply on the employer’s site ↗

Check your resume against this job Free, no sign-up. Nothing you paste is stored.

Staying safe while you apply

Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.

Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.

Preparing for this role with ROLIVA

Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
Prepare honestly.
Build interview stories and application drafts from your own evidence.
Keep track.
Save the role and record your own application status and follow-ups.

Create a free workspace or log in.