Senior Operations Manager

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

Global Financial Control India is part of the CFO Global Delivery strategy to provide offshore delivery to Line of Business and Enterprise Finance functions. The capabilities hosted include General Accounting & Reconciliations, Legal Entity Controllership, Management Reporting & Analysis, Finance Systems Support, Operational Risk and Controls, Regulatory Reporting and Strategic initiatives.

Job Description*

US / EMEA / APAC Legal Entity and Specialty Product controllership team is involved in accounting, month end close, local regulatory reporting and US fed & SEC reporting support. The individual will be part of a team responsible for the US GAAP legal entity control activities including regulatory and external reporting, management of financial close, accounting, driving change and operational excellence initiatives.

Responsibilities*

Responsible for legal entity financial control, includes but not limited to:

• Accountable for various day to day responsibilities of the Finance function including accounting processes and reporting, month-end close, analysis and settlement of intercompany balances, resolution of intercompany breaks, regulatory reporting, management reporting, variance analysis, local GAAP reporting, close period tech & other issue management, close calls and tracking open items, sending close updates to stakeholders.
• Lead and ensure timely completion of monthly US GAAP financial close and BAC subsidiary governance processes
• Review US GAAP and Local GAAP (IFRS) general ledger entries
• Analyze and understand accounting, reporting, and financial control impacts arising from Corporate Treasury, Mortgage, and Consumer Vehicle Lending (Auto) products.
• Partner with Treasury, Product Finance, and Line of Business teams to investigate product-specific balance sheet, P&L, and regulatory reporting issues
• Review product lifecycle events, accounting treatments, and reconciliations to ensure accurate financial and regulatory reporting
• Analyze monthly financial results and review internal management reports
• Review data submissions for regulatory reporting groups for US GAAP consolidation
• Assist with the review of stand-alone external reports
• Analyze and understand legal entity general ledger balances. Get deeper understanding of key drivers of P&L and balance sheet to identify and correct anomalies
• Review monthly board packs & other governance materials relating to financial reporting
• Understand and manage FX process maps and governance around hedging
• Support for legal entity forecasting
• Support process walkthroughs and internal and external audit liaison
• Ensure monitoring and resolution of intercompany breaks and balance sheet substantiation
• Identify and escalate control issues, errors and efficiency opportunities
• Support ad hoc projects such as system implementation, change management
• Responsible for dealing with stakeholders across functions and hierarchy within the Bank
• Identifying improvement opportunities and leveraging resources to implement the ideas
• Ensure adherence to Process & Governance routines
• Timely response of external & internal queries
• Ensure adherence to Process Documents including regular updation and execution
• Preferably an expert on ET tools

Requirements*

Education*

Chartered Accountant / CPA

Certifications like IFRS Diploma etc

Experience Range*

Minimum 15-20 years of post-qualification experience in Controllership - Finance, Accounting and Regulatory reporting preferably in Banking Industry

Foundational skills*

• Legal entity and specialty product control and reporting experience in a financial services business preferably in the banking industry
• Strong understanding of Corporate Treasury, Mortgage, Consumer Vehicle Lending (Auto), and other banking products, with the ability to assess their accounting, financial reporting, regulatory reporting, and balance sheet impacts
• Good understanding of banking product flows across Consumer Banking, Wealth Management, Commercial Banking, and Treasury functions
• Ability to functionally lead a team and drive innovation and transformation in finance
• Excellent written and verbal communication skills are necessary as the position requires global correspondence and communication with associates throughout the Bank of America footprint
• Driven to learn and develop new skills
• Dynamic, high energy, solid work ethic, willing to take on new initiatives
• Self-motivated and independent having a control mindset
• Able to work in a fast paced, deadline oriented environment
• High level of ownership and attention to detail
• Ability to apply sound judgment, provide effective challenge and display confidence to challenge
• Ability to self-manage and prioritize, pursue goals and consistently deliver results
• Flexibility and good negotiations skills
• Able to excel and work effectively in a cross-functional team structure
• Proficient in the use of Excel, Word and MS Access

Desired skills

• Hands‑on experience using Microsoft 365 Copilot or equivalent generative AI tools to accelerate writing, analysis, and presentation of business deliverables
• Ability to frame effective prompts to generate accurate, relevant, and reusable AI outputs
• Experience leveraging AI for data analysis and insight generation, including variance analysis, trend identification, and preparation of executive‑ready summaries
• Exposure to Emerging technologies like Alteryx, Tableau, UI Path, etc
• Experience in Oracle/SAP is preferred
• Ability to perform product-level variance analysis and explain key drivers impacting financial and regulatory reporting.
• Exposure to multiple banking product lines such as Deposits, Credit Cards, Commercial Lending, Wealth Management, and Investment Products.
• Sound judgment and risk awareness, including the application of appropriate checks, controls, and human review when leveraging tools, data, or automated outputs
• Ownership and accountability for end‑to‑end outcomes, quality, and timelines, with proactive escalation of risks and issues
• Problem‑solving mindset, with the ability to analyse complex issues, apply sound judgment, and propose practical solutions in ambiguous or evolving situations
• Learning agility and change readiness, with comfort in adapting to new tools, processes, and ways of working, including effective use of AI‑enabled tools where relevant
• Strong collaboration and executive‑level communication skills, with the ability to work effectively across teams, functions, and geographies using clear, concise, and professional communication

Work Timings*

9 hours shift between 07:30 am to 10:30 pm IST depending on the region supported (US/EMEA/APAC). Need to be flexible on month end.

Job Location*

Mumbai / Gurugram