Senior Project Manager - UKI

About the Team

The UKI Global Services team is at the heart of Workday's customer success story. We build and deliver services that help our customers unlock greater value from their Workday investment, ensuring the successful implementation of Workday's suite of cloud-based enterprise applications for Finance, HR, and Planning — with AI embedded at the core to help customers make better decisions and work more efficiently. As Workday's AI capabilities continue to expand, including the next generation of intelligent AI agents, our team is at the forefront of bringing this innovation to life for some of our largest and most strategic customer projects.

We help frame the solution delivery, partnering closely with our consultants to manage the delivery plan and ultimately help our customers achieve rapid time to value. Our focus in the year ahead is on deploying Workday AI innovation, including AI agents as part of initial customer deployments, while continuing to build on the foundation as customers grow and evolve with Workday.

What truly sets this team apart is a culture rooted in Workday's core values, with "Employees" leading the way. We empower you to follow your desired career path and champion equal opportunities for everyone. We promote a culture of innovation, continuous improvement, and aspirational goal setting — inspiring and encouraging team members to develop their careers and become the best professionals they can be.

About the Role

As a Senior Project/Engagement Manager within our delivery team, you will learn and apply the Workday methodology to successfully lead project teams deploying Workday's enterprise cloud applications across Finance, HR, and Planning — powered by AI that is built into the platform to help customers work smarter and make better decisions. You will guide customers through our deployment lifecycle, from project start-up through go-live, resolving challenges creatively by partnering with Workday delivery leadership, consultants, and resource management teams.

You will be responsible for projects across all types of industries, from medium-size deployments to very large and sophisticated global deployments. Your role is to deliver the expected value to our customers on time and on budget, with an outstanding customer experience every step of the way.

In this role, you will be responsible for:

• Guiding customers to success in a dynamic environment, helping them achieve the business transformation they are looking for
• Leading projects across a wide range of industries, with a focus on large and complex global deployments
• Delivering expected value to customers on time and on budget, ensuring the best possible experience from project start-up through go-live
• Promoting a culture of innovation and continuous improvement, including using AI tools and emerging technologies to increase delivery efficiency and streamline project work
• Empowering project teams and focusing them on deployment objectives, fostering collaboration and accountability
• Acting as a trusted advisor to customers, enabling them to meet their project goals through successful Workday deployment
• Helping customers adopt Workday AI in their tenants by positioning how Workday AI is embedded across Finance, HR, and Planning to support better decisions and experiences
• Reporting to the Delivery Directors of the EMEA Professional Services, with travel up to 25% across the EMEA region

About You

Basic Qualifications

• 7+ years of experience in engagement management, project management, or professional services delivery within a SaaS, ERP, HCM, Financials or enterprise software environment
• Proven experience leading complex software implementation projects across multiple industries, including global or multi-country deployments
• Bring a balance of business and technical experience with ability to create deployment plans that align with transformation programmes

Other Qualifications

• Experienced in project management, with the ability to plan, coordinate, and deliver complex deployment projects on time and within budget, including defining project scope, managing resources and finances, tracking progress, identifying and mitigating risks, and ensuring quality outcomes across all phases of the project lifecycle

• Experienced in software implementations, with the ability to assess customer requirements, develop implementation plans, coordinate resources, and navigate unexpected challenges, keeping all parties aligned and informed from planning through post-go-live support

• Skilled in relationship management, with experience building rapport and trust with key customer contacts and internal partners, proactively seeking feedback, anticipating needs, navigating disagreements constructively, and fostering collaborative and mutually beneficial relationships

• Skilled in leadership, with the ability to establish a clear vision, motivate and empower project teams, adapt your approach to different team members, delegate effectively, and foster a collaborative environment built on trust and mutual respect

• Excellent communication skills, both verbal and written, with the ability to tailor complex information to diverse audiences at all levels, present with confidence and clarity in high-profile settings, and actively listen to and address questions or concerns to build trust and credibility

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

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