Cardinalhealth

Senior Representative, Customer Service Order Management

United States · Work style not stated · Full time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerCardinalhealth
LocationUnited States
Work styleWork style not stated
Employment typeFull time
Employer posted29 Sep 2026

What Customer Order Management contributes to Cardinal Health
Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Customer Order Management is responsible for expediting orders by acting as a liaison in problem solving, research and problem/dispute resolution.

Responsibilities

Manage customer concerns from initial contact through final resolution to ensure an exceptional customer experience.
Resolve customer issues ranging from routine requests to complex customer issues requiring detailed research and follow-up.
Process customer orders, returns, and order-related inquiries.
Conduct research and coordinate with internal stakeholders to ensure timely issue resolution.
Partner with Operations, Logistics, Pricing, Collections, 3rd Party, Sales, Retail National Accounts, and other cross-functional teams to resolve concerns.
Support designated sales-related activities, including goodwill credit submissions within approved limits.
Manage aged and escalated cases to ensure timely resolution.

Show full description

Qualifications

High School Diploma, GED or equivalent work experience, preferred

2+ years of customer-facing experience in a fast-paced environment, preferred
Proficient in navigating multiple systems to resolve customer inquiries
Effective verbal and written communication skills
Strong interpersonal, critical-thinking, and problem-solving abilities
Highly organized, detail-oriented, and able to work with urgency

What is expected of you and others at this level

Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
In-depth knowledge in technical or specialty area
Applies advanced skills to resolve complex problems independently
May modify process to resolve situations
Works independently within established procedures; may receive general guidance on new assignments
May provide general guidance or technical assistance to less experienced team members

Anticipated hourly range: $19.20 per hour - $24.75 per hour

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs

Application window anticipated to close: 10/30/2026 *if interested in opportunity, please submit application as soon as possible.

The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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