IFS

Senior Service Delivery Manager

Tokyo, Tokyo, Japan · On-site · Full-time

Apply on the employer’s site ↗See how well you match this job

You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerIFS
LocationTokyo, Tokyo, Japan
Work styleOn-site
Employment typeFull-time
Employer posted3 days ago

The Service Delivery Manager is responsible for advising, guiding and delivering the desired outcome for the Customer/Partner in obtaining the most value out of the IFS Success Service.

This role involves comprehensive service planning from an end-to-end delivery perspective. Additionally, the Service Delivery Manager will proactively advise their respective Customers/Partners to make efficient use of the IFS Success Service, identify opportunities to improve processes, practices, and business adoption, and lead service governance for IFS in partnership with Success Managers and executive stakeholders of the Customer/Partner.

This process forms the foundation for successful engagements, ultimately leading to customer advocacy and value realization for both the Customer/Partner.

A university degree or an equivalent professional qualification

Minimum 10 years experience in Service Delivery function in the IT industry

Show full description

Familiarity with enterprise software solutions is essential

Understanding of IFS Applications, Field Service Management, Planning & Scheduling Optimization, as well as the delivery of the IFS Service Portfolio, will have an added advantage

Extensive service experience dealing with all levels of the customer/partner organization

Strong leadership skills

Service mindset with good business acumen

Excellent communication and negotiation skills

Ability to speak and write English and Japanese fluently

Good problem-solving and decision-making abilities with good situational awareness

Understand customer contracts and collaborate with IFS Service Teams to deliver services

Ability to work in a fast-paced environment and adapt to changing priorities

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.

See how well you match this job Apply on the employer’s site ↗

Check your resume against this job Free, no sign-up. Nothing you paste is stored.

Staying safe while you apply

Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.

Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.

Preparing for this role with ROLIVA

Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
Prepare honestly.
Build interview stories and application drafts from your own evidence.
Keep track.
Save the role and record your own application status and follow-ups.

Create a free workspace or log in.