Senior Software Engineer

Key Responsibilities:

• Own the end-to-end quality strategy for batch analytics features, ensuring scalable, reliable validation across data pipelines and APIs
• Drive alignment across Product, Engineering, and UX to embed quality into design decisions and delivery workflows
• Design and implement automated test frameworks that improve system reliability, reduce defects, and increase deployment confidence
• Evaluate architecture and technical designs to identify risks and influence testability, scalability, and performance outcomes
• Develop and execute comprehensive test strategies that cover functional, performance, security, and accessibility dimensions
• Lead exploratory testing initiatives and user-focused validation to improve real-world customer experience and usability
• Optimize CI/CD pipelines by maintaining and enhancing automated test suites within Jenkins and TestNG frameworks
• Mentor junior engineers and elevate team-wide quality practices through code reviews, knowledge sharing, and technical guidance

Required Qualifications:

• 5+ years of experience in software testing within cloud-based or distributed systems environments
• Strong proficiency in Java or Python, with experience contributing to test automation frameworks
• Hands-on experience with CI/CD tools such as Jenkins or equivalent platforms
• Proven experience testing REST APIs, including both functional and automated approaches
• Solid understanding of microservices architecture and end-to-end system validation in multi-tenant applications
• Experience working with large-scale data systems or high-volume event-driven platforms
• Strong analytical skills with the ability to identify risks and design effective validation strategies
• Demonstrated ability to collaborate across cross-functional teams and influence engineering practices

Preferred Qualifications:

• Experience with AWS services such as EC2, S3, and Lambda
• Familiarity with big data technologies such as Hadoop, Spark, or Presto
• Experience testing data pipelines and batch processing systems
• Knowledge of orchestration tools such as Airflow
• Background in performance, scalability, or security testing
• Experience contributing to shared testing frameworks used across multiple teams

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$124,600.00 - 163,600.00

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work®certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

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Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

This is an active opening at Genesys. We use Artificial Intelligence to support the hiring process, but every application is reviewed by our Talent Acquisition team, looking beyond keywords to focus on your experience and potential.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us atreasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.