ZEISS

Senior Software Engineer – ServiceNow-5

India · Work style not stated · Full time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerZEISS
LocationIndia
Work styleWork style not stated
Employment typeFull time
Employer posted22 Jul 2026

ZEISS in India

ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.

ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace.

Further information at ZEISS India.

Roles & Responsibilities

Responsibility for implementing and operating the supported solutions within the DevOps team
Ensuring implementation that stays close to the standard in order to avoid technical debt and make optimal use of platform enhancements
Developing high-quality, sustainable solutions with a forward-looking view across the entire product lifecycle
Responsibility for the security of the products and solutions to be supported
Close collaboration across teams and products with other ServiceNow product teams
Active contribution as a central part of the DevOps product team, including the integration of connected products and systems
Use AI technologies to fulfill role responsibilities, improve development, automate tasks, and enhance efficiency and quality
Explore, evaluate, and empower the adoption of new AI technologies within the product team and the broader ServiceNow platform
Implementation of enterprise-grade ServiceNow ITOM solutions (Visibility, Health, Event Management)
Configuration (event ingestion, correlation, alerting, workflows)
Integration with monitoring tools, cloud platforms, and external data sources
Improve CMDB data quality, discovery patterns, and service mapping accuracy
Aligning ITOM with HAM and SAM for asset transparency

Show full description

Education & Work Experience

Completed a degree in computer science.
5+ years of professional experience and proven success as a ServiceNow Application Specialist / Developer.
Strong practical and theoretical knowledge of ITOM (Visibility, Health, Event Management), HAM, and SAM
Proven experience in Event Management implementation projects
Solid experience with CMDB, Discovery, and Service Mapping concepts
Sound knowledge of JavaScript development, with a focus on object-oriented programming and a solid understanding of class structures, class inheritance, and software design principles.
In-depth knowledge of troubleshooting, performance optimization, and root cause analysis.
Solid experience in designing and implementing integrations (REST/SOAP/PowerShell).
Proven in-depth experience in managing ServiceNow implementation projects and integrating external systems using various integration technologies.
Experience working in agile structures and implementing agile and hybrid projects, complemented by strong teamwork skills and goal orientation.
Basic knowledge of AI technologies and their practical application.
Basic understanding of AI ServiceNow platform capabilities (NowAssist).
Experience as a full-stack developer is helpful but not required.
ITIL Foundation level and project management certification are advantageous.

Nice to Have

ServiceNow certifications (CIS-Discovery, CIS-HAM, CIS-SAM)
AIOps and observability tools experience
Knowledge of data-driven architecture

Your ZEISS Recruiting Team:

Saptarshi Chowdhury

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