Coupang Internal

Senior Specialist, Workforce Planning & Optimization(Hub Operations)

Taipei, Taiwan · Work style not stated

Apply on the employer’s site ↗See how well you match this job

You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerCoupang Internal
LocationTaipei, Taiwan
Work styleWork style not stated
Employer posted1 month ago

Please complete the attachedInternal Transfer Request Form and submit.  

Please make sure toapply with your Coupang e-mail address.  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

Position : Senior Specialist, Workforce Planning & Optimization(Hub Operations)

Show full description

As the Workforce Planning & Optimization Specialist (HUB Operations), you will serve as the strategic labor and capacity planning backbone for Coupang’s HUB sortation facilities co-located within our Fulfillment Centers (FCs). You will own end-to-end capacity planning to ensure seamless downstream last-mile operations.

In this role, you will balance operational excellence with cost efficiency—modeling temp worker incentive structures, managing senior/perm labor ratios, optimizing Cost Per Hour (CPH) through precision rostering, and building analytics dashboards to drive quality and execution. You will act as the key liaison between HUB Operations, FC Manpower teams, in-house hiring, and external staffing agencies.

What you will do?

Capacity & Labor Modeling: Build, maintain, and refine comprehensive capacity plans across all Taiwan HUBs. Model demand forecasts against show-up rates, attrition, and optimal senior/tenured temp labor ratios.

Cost & Incentive Optimization: Design and implement competitive, cost-effective temp worker incentive structures. Drive intelligent rostering strategies to achieve low, optimized Cost Per Hour (CPH).

Talent Pool Development: Strategy-build and maintain a reliable pool of tenured/senior temporary workers to ensure shift stability, high quality, and fast operational ramp-ups.

Stakeholder & Agency Management: Serve as the trusted partner to HUB Operations leaders. Collaborate daily with FC Manpower teams (given shared facility roofs), in-house talent acquisition, and external vendors/agencies.

Operations Analytics & Dashboarding: Build scalable dashboards, data models, and tracking tables to showcase critical input metrics, labor show-up trends, and quality guardrails for leadership decision-making.

Essential Qualifications:

Experience:4+ years of hands-on experience in workforce planning, labor modeling, or capacity planning within high-volume logistics, fulfillment centers or similar HVH operations
Analytical & Data Skills:Advanced proficiency in quantitative data analysis and visualization (e.g., SQL, Excel, Tableau, or Power BI) with a track record of building labor tracking models and operational dashboards.
Cost & Capacity Optimization:Proven capability in labor cost management, Cost Per Hour (CPH) optimization, shift rostering, and modeling temporary labor incentive/wage structures.
Vendor & Stakeholder Management:Experience managing temporary staffing agency relationships, vendor SLAs, and collaborating with cross-functional operational teams and HR/Talent Acquisition.
Problem-Solving & Adaptability:Strong numerical acuity to model variance in demand forecasts, show-up rates, and attrition in high-tempo operational environments.
Language Proficiency:Basic English ( especially speaking)

Preferred Qualifications

Industry Background:Direct experience in co-located fulfillment center environments within express delivery, parcel logistics, or e-commerce.
Advanced Analytics:Working knowledge of Python or R for predictive forecasting, labor show-up probability modeling, or advanced data structures.
Program Management:Track record of designing and executing temp worker engagement strategies, core/flex labor ratio frameworks, or shift stability programs from scratch.
Cross-Border/Multinational Context:Experience working in a fast-paced, matrixed global technology or e-commerce enterprise; conversational proficiency in Korean is a plus.

Recruitment Process

Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Things to Consider

This job posting may be closed prior to the stated end date for application if all openings are filled.
Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.

Privacy Notice

Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below:

https://www.coupang.jobs/privacy-policy/

Please complete the attachedInternal Transfer Request Form and submit. 

Please make sure toapply with your Coupang e-mail address.

See how well you match this job Apply on the employer’s site ↗

Check your resume against this job Free, no sign-up. Nothing you paste is stored.

Staying safe while you apply

Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.

Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.

Preparing for this role with ROLIVA

Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
Prepare honestly.
Build interview stories and application drafts from your own evidence.
Keep track.
Save the role and record your own application status and follow-ups.

Create a free workspace or log in.