Nagarro

Senior Staff Engineer, ServiceNow(HRSD,ITSM,SPM)

India · Remote (restrictions not stated) · Full-time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

REQUIREMENTS:

Experience: 7+ years in ServiceNow development
Strong experience in ServiceNow SPM, CSM, and ITSM modules
Hands-on experience with ServiceNow Service Portal and Integrations
Strong experience in designing, developing, and implementing ServiceNow solutions across enterprise environments
Experience in gathering business requirements and translating them into scalable technical solutions
Strong knowledge of ServiceNow platform architecture, configuration, and customization
Hands-on experience with ServiceNow scripting, including Business Rules, Client Scripts, UI Policies, and UI Actions
Experience with Jelly Scripting and AngularJS
Experience in developing and maintaining integrations with third-party and enterprise applications
Strong understanding of ServiceNow development best practices and governance
Experience in component integration testing and troubleshooting
Strong analytical, problem-solving, and debugging skills
Excellent communication and stakeholder management skills
Experience in ITOM, GRC, or HRSD modules will be an added advantage
ITIL knowledge is preferred

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RESPONSIBILITIES:

Work with global teams to implement and enhance ServiceNow solutions across multiple locations
Provide technical expertise for ServiceNow development, primarily within SPM and CSM modules
Design, develop, and maintain ServiceNow integrations with enterprise applications
Understand business requirements and support process standardization through effective platform design
Develop, configure, and customize ServiceNow applications and workflows
Create scalable technical solutions aligned with business objectives and platform best practices
Configure and customize ServiceNow using UI Policies, UI Actions, Business Rules, and Client Scripts
Develop solutions using Jelly Scripting and AngularJS where required
Perform component integration testing and support end-to-end solution validation
Troubleshoot and resolve application, integration, and platform-related issues
Collaborate with business stakeholders, functional teams, and technical teams to deliver high-quality solutions
Ensure adherence to ServiceNow development standards, governance, and security best practices
Participate in design reviews and provide recommendations for platform improvements
Support ServiceNow platform upgrades, enhancements, and continuous improvement initiatives
Contribute to the successful implementation and adoption of ServiceNow modules across the organization

Bachelor’s or master’s degree in computer science, Information Technology, or a related field

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