Senior Team Lead - International Billing

Job Description:

The Senior Team Lead will be responsible for leading and managing end-to-end Billing Operations for international regions including Canada, United Kingdom, and South Africa. The role requires strong people leadership, stakeholder management, process governance, operational excellence, and continuous improvement capabilities to ensure timely and accurate invoice generation, compliance, and exceptional customer experience.

The incumbent will drive operational performance, support strategic initiatives, lead a team of billing professionals, collaborate with cross-functional teams, and ensure adherence to SLAs, internal controls, and company policies.

Key Responsibilities

People Leadership

· Lead, mentor, and develop a team of Billing Analysts and Team Leads.

· Drive employee engagement, performance management, coaching, and career development initiatives.

· Conduct regular one-on-one meetings, performance discussions, and talent reviews.

· Foster a high-performance and customer-centric culture within the team.

· Manage workforce planning, resource allocation, and succession planning.

Billing Operations Management

· Oversee end-to-end billing activities across Canada, UK, and South Africa.

· Ensure accurate and timely invoice generation, credit notes, adjustments, and customer billing support.

· Monitor process adherence, quality standards, and SLA performance.

· Manage month-end and quarter-end billing activities to ensure timely financial closure.

· Drive issue resolution for billing discrepancies and escalations.

Stakeholder Management

· Act as primary point of contact for regional business leaders, sales teams, finance partners, and customers.

· Build strong partnerships with internal and external stakeholders.

· Lead governance calls, operational reviews, and business updates.

· Manage customer and leadership escalations effectively.

Process Excellence & Continuous Improvement

· Identify automation and process optimization opportunities.

· Drive Lean, Six Sigma, and continuous improvement initiatives.

· Lead transition, transformation, and system enhancement projects.

· Implement best practices and standardization across regions.

Controls & Compliance

· Ensure compliance with company policies, billing controls, audit requirements, and regulatory guidelines.

· Support internal and external audit activities.

· Drive process documentation and maintain SOPs and process maps.

· Ensure effective risk management and control environment.

Reporting & Analytics

· Monitor operational KPIs and productivity metrics.

· Develop and present performance dashboards and management reports.

· Analyze trends, identify root causes, and implement corrective actions.

· Provide data-driven recommendations to leadership.

Qualifications:

· Bachelor’s degree in finance, Accounting, Business Administration, or related field.

· 10+ years of experience in Invoice-to-Cash (I2C), Billing, Accounts Receivable, Collections, or Order-to-Cash operations.

· Strong experience handling Billing, customer account adjustments, credits, rebills, disputes, write-offs, and reconciliations.

· Experience supporting international markets such as UK, Canada, South Africa, or other global regions.

· Strong understanding of financial controls and compliance requirements.

· Advanced proficiency in Excel, reporting tools, and ERP systems (PeopleSoft, HighRadius, Salesforce, etc.).

Preferred Qualifications

Leadership

· Strong people management and team development skills.

· Ability to inspire, influence, and drive accountability.

· Strong decision-making and problem-solving capabilities.

Operational Excellence

· Deep understanding of billing processes and revenue operations.

· Ability to manage large-scale operations and complex workflows.

· Strong process improvement mindset.

Stakeholder Management

· Excellent communication and presentation skills.

· Ability to influence senior leaders and cross-functional partners.

· Strong customer-focus and relationship management skills.

Analytical Skills

· Strong data interpretation and reporting abilities.

· Ability to identify trends and drive actionable insights.

· Advanced proficiency in Excel and reporting tools.

Success Measures

· Achievement of Billing SLA and KPI targets.

· Invoice accuracy and reduction in billing defects.

· Improved productivity and process efficiency.

· Successful delivery of automation and transformation initiatives.

· Employee engagement and talent development scores.

· Positive stakeholder and customer satisfaction feedback.

· Strong compliance and audit performance.

Preferred Attributes

· Experience working in a Global Business Services (GBS) or Shared Services environment.

· Knowledge of revenue recognition and commercial billing processes.

· Lean Six Sigma Green Belt certification preferred.

· Proven track record of leading transformation and automation projects.

This role offers an opportunity to lead a critical international billing function, drive operational excellence, and influence strategic initiatives across multiple regions while developing high-performing teams.

Required Knowledge And Experiences

Job: Senior Team Lead - Billing (Canada, UK & South Africa)

Job Code:

Job Family:

Compensation Grade:

Document Updated:

Focus of Role: India (GCC-Pune)

What We'll Bring:

At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.

Job Description:

The Senior Team Lead will be responsible for leading and managing end-to-end Billing Operations for international regions including Canada, United Kingdom, and South Africa. The role requires strong people leadership, stakeholder management, process governance, operational excellence, and continuous improvement capabilities to ensure timely and accurate invoice generation, compliance, and exceptional customer experience.

The incumbent will drive operational performance, support strategic initiatives, lead a team of billing professionals, collaborate with cross-functional teams, and ensure adherence to SLAs, internal controls, and company policies.

Key Responsibilities

People Leadership

· Lead, mentor, and develop a team of Billing Analysts and Team Leads.

· Drive employee engagement, performance management, coaching, and career development initiatives.

· Conduct regular one-on-one meetings, performance discussions, and talent reviews.

· Foster a high-performance and customer-centric culture within the team.

· Manage workforce planning, resource allocation, and succession planning.

Billing Operations Management

· Oversee end-to-end billing activities across Canada, UK, and South Africa.

· Ensure accurate and timely invoice generation, credit notes, adjustments, and customer billing support.

· Monitor process adherence, quality standards, and SLA performance.

· Manage month-end and quarter-end billing activities to ensure timely financial closure.

· Drive issue resolution for billing discrepancies and escalations.

Stakeholder Management

· Act as primary point of contact for regional business leaders, sales teams, finance partners, and customers.

· Build strong partnerships with internal and external stakeholders.

· Lead governance calls, operational reviews, and business updates.

· Manage customer and leadership escalations effectively.

Process Excellence & Continuous Improvement

· Identify automation and process optimization opportunities.

· Drive Lean, Six Sigma, and continuous improvement initiatives.

· Lead transition, transformation, and system enhancement projects.

· Implement best practices and standardization across regions.

Controls & Compliance

· Ensure compliance with company policies, billing controls, audit requirements, and regulatory guidelines.

· Support internal and external audit activities.

· Drive process documentation and maintain SOPs and process maps.

· Ensure effective risk management and control environment.

Reporting & Analytics

· Monitor operational KPIs and productivity metrics.

· Develop and present performance dashboards and management reports.

· Analyze trends, identify root causes, and implement corrective actions.

· Provide data-driven recommendations to leadership.

Qualifications:

· Bachelor’s degree in finance, Accounting, Business Administration, or related field.

· 10+ years of experience in Invoice-to-Cash (I2C), Billing, Accounts Receivable, Collections, or Order-to-Cash operations.

· Strong experience handling Billing, customer account adjustments, credits, rebills, disputes, write-offs, and reconciliations.

· Experience supporting international markets such as UK, Canada, South Africa, or other global regions.

· Strong understanding of financial controls and compliance requirements.

· Advanced proficiency in Excel, reporting tools, and ERP systems (PeopleSoft, HighRadius, Salesforce, etc.).

Preferred Qualifications

Leadership

· Strong people management and team development skills.

· Ability to inspire, influence, and drive accountability.

· Strong decision-making and problem-solving capabilities.

Operational Excellence

· Deep understanding of billing processes and revenue operations.

· Ability to manage large-scale operations and complex workflows.

· Strong process improvement mindset.

Stakeholder Management

· Excellent communication and presentation skills.

· Ability to influence senior leaders and cross-functional partners.

· Strong customer-focus and relationship management skills.

Analytical Skills

· Strong data interpretation and reporting abilities.

· Ability to identify trends and drive actionable insights.

· Advanced proficiency in Excel and reporting tools.

Success Measures

· Achievement of Billing SLA and KPI targets.

· Invoice accuracy and reduction in billing defects.

· Improved productivity and process efficiency.

· Successful delivery of automation and transformation initiatives.

· Employee engagement and talent development scores.

· Positive stakeholder and customer satisfaction feedback.

· Strong compliance and audit performance.

Preferred Attributes

· Experience working in a Global Business Services (GBS) or Shared Services environment.

· Knowledge of revenue recognition and commercial billing processes.

· Lean Six Sigma Green Belt certification preferred.

· Proven track record of leading transformation and automation projects.

This role offers an opportunity to lead a critical international billing function, drive operational excellence, and influence strategic initiatives across multiple regions while developing high-performing teams.

TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.

TransUnion Job Title

Sr Lead, Shared Services