Senior Technical Business Analyst

The Senior Technical Business Analyst supports work across the software development lifecycle and is responsible for helping translate system data into meaningful business intelligence. This role also contributes to the delivery of IT projects supporting energy efficiency initiatives and partners closely with ICF subject matter experts to execute project objectives.

Why you will love working here:

• Quality of life: Flexible workplace arrangements, work-life balance
• Investment of the community: Donation matching, volunteer opportunities
• Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan
• And many, many more (Ask your recruiter for more details!)

What you will be doing:

• Support all phases of the software development lifecycle, including requirements gathering, solution design, testing, and delivery of tools that support energy efficiency and demand response program tracking and reporting.
• Partner with business and IT stakeholders to define system requirements and inform solution design.
• Develop a strong understanding of client processes and procedures and recommend technology-enabled improvements by identifying risks, gaps, issues, and opportunities.
• Collaborate with senior technologists and cross-functional teams to deliver client solutions.
• Support end users through training and individualized technical assistance.
• Interpret and analyze business needs, including ambiguous or high-level concepts, and translate them into structured project plans, documented requirements, and actionable user stories.
• Perform data analysis in Excel, including pivot tables, lookups, trend analysis, and basic modeling.
• Analyze datasets to identify trends, anomalies, root causes, and business insights, and develop practical recommendations. Validate data quality and surface inconsistencies or issues.
• Interpret ETL processes and data flows and work with technical teams to validate data transformations and business logic.
• Support data integration, mapping, and validation requirements.

What we need you to have (minimum qualifications):

• Bachelor’s degree in Business, Information Systems, Computer Science, Data Analytics, or related field (applicants can substitute one year of related experience for one year of education)
• 5+ years of experience as a Business Analyst supporting IT or software development projects in large consulting or client-facing environment
• Experience in requirements gathering and documentation, including developing requirements specifications, use cases, design documents, test plans, and test scripts, with strong knowledge of SDLC phases (design, testing, delivery) and data-focused concepts such as data analysis, validation, and ETL/data mapping.
• Experience with project planning, including managing timelines and deliverables, while proactively tracking risks, issues, and dependencies and supporting change management and rollout initiatives.
• Strong proficiency with MS Office applications, including Excel, Visio, and PowerPoint, as well as experience with Power BI and SQL.
• Must be able to pass a background check and drug screening.

What we would like you to have:

• Experience in or exposure to the utility, energy, demand response, and/or energy efficiency sectors is preferred.
• Strong customer service orientation, project planning capability, and organizational skills
• Ability to balance and prioritize multiple projects to meet goals, deliverables, and deadlines
• Ability to work collaboratively and cohesively in a team environment
• Experience with issue tracking and project management tools such as JIRA, SharePoint, or MS Project
• Experience supporting software testing, tracking issues, and collaborating with developers to ensure requirements are fulfilled

Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact Candidateaccommodation@icf.com for assistance.

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read our EEOpolicy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please email Candidateaccommodation@icf.com and we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.

Read more about workplace discrimination rightsor our benefit offerings which are included in the Transparency in (Benefits) CoverageAct.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodation that involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$81,499.00 - $138,549.00

Nationwide Remote Office (US99)