Senior Technical Support Engineer

HOW YOU’LL SPEND YOUR TIME HERE

• Work with Cohesity customers to provide a timely resolution to technical issues that they may encounter
• Use available tools to investigate and troubleshoot technical issues
• Record customer interactions, including investigation, troubleshooting, and the resolution of issues
• Work closely with Cohesity engineering and account management teams
• Demonstrate considerable judgment in selecting methods and techniques for obtaining solutions
• Provide the best experience possible for Cohesity customers
• Manage workload to ensure that all customer issues are resolved in a timely manner
• Assist in the development of comprehensive and reusable self-service solutions for future incidents
• Develop knowledge base article.
• Mentor other engineers.

WE’D LOVE TO TALK TO YOU IF YOU HAVE MANY OF THE FOLLOWING

• 3-12 years of experience working in a storage, networking and virtualization environment
• Strong understanding of Linux and administration experience across all working components
• Ability to analyze system diagnostics and clearly articulate the issue for the customer
• Good understanding of Linux debugging utilities, with an emphasis on systemtap, tcpdump ftrace, strace, wireshark, gdb, and crash
• Experience with remote file access protocols, including NFS, SMB (CIFS)
• Solid experience with storage-related concepts, including virtualization and data protection (e.g. VMware, CommVault, Symantec, EMC, NetApp).
• Demonstrated experience leveraging AI tools to streamline workflows, enhance productivity, and support high-quality decision-making.
• Fluent in Korean and business proficiency in English

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Equal Employment Opportunity Employer (EEOE)

Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or recruiting@cohesity.com for assistance.

In-Office Expectations

Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.

We strongly prefer candidates who are currently located in or near the designated job location. Candidates outside the area should apply only if they are committed to relocating prior to their start date and have the legal right to work in the job location.