Senior Technical Writer - GIOC

Fitness membership reimbursement

Company paid Wellable subscription

Join Vultr

Vultr is expanding its India presence and is building its first Global Integrated Operations Command Center (GIOC) in Chennai — the 24x7 nerve center for monitoring, triage, and incident resolution across Vultr’s global security operations.

We are seeking a Senior Technical Writer to build the documentation, architecture, training, knowledge-transfer, and operational-readiness foundation for the new GIOC in Chennai. The role partners with GIOC, DCOPS, Physical Security, Engineering, Tools & Automation, Technical Support, Platform, TPMs, and US stakeholders.

Role Overview

Build a single source of truth that enables consistent 24x7 operations. Convert complex technical knowledge into clear, actionable documentation, architecture diagrams, runbooks, workflows, training, KT packages, and service-readiness artifacts.

This is a documentation and enablement role—not an Incident Manager, TPM, or engineering remediation role.

Key Responsibilities

GIOC Documentation & Runbooks

Create SOPs, runbooks, workflows, checklists, RACI, service ownership, escalation, and operational procedures.

Build runbooks for infrastructure, network, security, datacenter, monitoring, maintenance, failover, and recovery.

Architecture & Process Documentation

Capture current/future-state architecture, service dependencies, data flows, integrations, and operational boundaries.

Create process maps, swimlanes, decision trees, escalation workflows, and operating-model diagrams.

Knowledge Transfer & Handoffs

Build US→India TTO/KT packages covering architecture, monitoring, dependencies, runbooks, ownership, escalation, and support boundaries.

Standardize shift handoffs and engineering/operational communication templates.

Training & Enablement

Build GIOC onboarding and role-based training plans, materials, scenarios, assessments, and readiness checklists.

Partner with Engineering SMEs to conduct KT and close knowledge gaps.

Confluence & Knowledge Management

Build and govern the GIOC Confluence knowledge base, templates, ownership, review cycles, versioning, and searchability.

US–India & TPM Partnership

Facilitate SME workshops and partner with US Engineering and TPMs on PRDs, requirements, workflows, and operational readiness.

Drive review, approval, and publication across distributed stakeholders.

Operational Readiness & Continuous Improvement

Ensure critical services have approved documentation, architecture, training, monitoring, escalation, access, and KT readiness before transition.

Use operational feedback to improve documentation and identify AI-assisted knowledge-management opportunities.

Required Qualifications

5–8+ years in technical writing, technical documentation, knowledge management, or operations documentation.

Experience with cloud/infrastructure, NOC/SOC, SRE, DevOps, datacenter, networking, systems, security, or monitoring environments.

Strong experience creating runbooks, SOPs, workflows, architecture/process diagrams, and knowledge bases.

Hands-on Confluence and Jira/ITSM experience; familiarity with Visio, Lucidchart, Miro, or similar.

Experience creating training/KT materials and working directly with technical SMEs.

Strong written/verbal communication, stakeholder management, facilitation, and technical curiosity.

Preferred Qualifications

NOC/SOC/GIOC/SRE/live-site operations documentation experience.

Azure/AWS/GCP and monitoring/observability exposure (Grafana, Prometheus, Splunk, Icinga or equivalent).

ITIL experience and familiarity with AI-assisted documentation/knowledge tools.

Inclusion & Privacy

We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds and experiences, and we prohibit discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Vultr will consider qualified applicants with arrest or conviction records in accordance with applicable laws and will not conduct a background check until after an offer of employment has been extended and accepted.

We also take your privacy seriously. We handle personal information responsibly and follow applicable laws, including U.S. privacy rules and India’s Digital Personal Data Protection Act, 2023. Your data is used only for legitimate business purposes and is protected with proper security measures.

Where allowed by law, applicants may request details about the data we collect, access or delete their information, withdraw consent for its use, and opt out of nonessential communications. For more details, please see our Privacy Policy.