Senior Training & Education Specialist

#BetterDaysStartNow

Within the Diabetes Customer Service and Supply Chain organization, we are looking for a Senior Training & Education Specialist to join our Service Excellence team. Our team drives customer journey transformation by streamlining processes, building capabilities, ensuring compliance, and safeguarding operational resilience.

In this role, you will own training and education across Diabetes Order Management – International, while actively supporting the transition to MiniMed and newly implemented platforms. You will empower employees to deliver memorable service that fosters customer loyalty and elevates their experience, through system training, soft skills programs, onboarding, and service excellence development.

You will be working in an international team with colleagues located in different countries. This is a hybrid position with office location in the Manila, Philippines.Your tasks may include the following and other duties may be assigned:

• Designing, developing, and delivering system training programs

· Creating and facilitating soft skills training programs

· Owning and continuously improving the onboarding program for new hires within Diabetes Order Management

· Developing and maintaining training materials

· Assessing training needs

· Measuring training effectiveness through KPIs, evaluations, and feedback loops

· Partnering with Quality & Compliance and Process Governance teams

· Supporting management change

Required Knowledge and Experience:

• Bachelor's degree

· Min. 4 years' experience in training, learning & development, or enablement within order management or customer service environments

· Clarity of thought, simplification, intellectual curiosity, and co-creation mindset are key demonstrated values

· Experience designing and delivering training programs

· Experience with e-learning tools and learning management systems (LMS)

· Experience working in a multi-stakeholder / multi-national environment

· Experience in change management and adoption enablement

• Fluent in English

It is beneficial if the Senior Training & Education Specialist would have the following experience:

• S/4HANA, SAP Centerpiece, Salesforce and/or CRM (ICE) system
• Agile Project Management (Scrum)
• Knowledge of the (Diabetes) medical device industry or pharma
• Experience in Medical Devices / Healthcare / Life Sciences industries

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

MiniMed offers a competitive salary and flexible benefits package

At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.

About MiniMed

We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it.