DBS Bank

Senior Vice President / Vice President, Head of Corp Account Services, Institutional Banking Group Operations

Hong Kong SAR China · Work style not stated · Full time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerDBS Bank
LocationHong Kong SAR China
Work styleWork style not stated
Employment typeFull time
Employer posted17 Aug 2026

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Lead and manage the section to ensure delivery of account services and processing at an efficient and cost-effective manner while maintaining high quality and sound risk control according to established procedures, bank policies and service standards.
Plan the resources of the CAS team to meet SLA and productivity KPIs.
Organize and train a capable team to handle the section’s activities.
Make continuous improvement in the processes by using new technology and process re-engineering.
Drive the operation digitalization and people transformation.

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Principal Responsibilities

Process Management

Ensure activities of the section are completed as per established procedures, policies and guidelines, within specified standards of quality, agreed service level.
Review, recommend and develop action plan for streamlining operational procedures, increasing productivity, enhancing operational control, achieving resource utilization (for surge of volume) by means of Management Tool Kit (MTK) continuously.
Recommend and implement appropriate actions in response to regulatory and related developments that impact on operation guidelines and procedures.

Compliance and Risk Management

Adhere, provide guidance and ensure the members/section comply with the rules, guidelines and regulatory requirements of the Bank, HKMA, MAS, etc. pertaining to the operations.
Comply with UDMA Policy requirement as well as UDMA governance process, control and support tasks, if required
Escalate exceptional/outstanding/suspicious transactions to ED, Head of IBG Operations / MD, Head of Operations and other relevant parties where appropriate for necessarily follow up action per the Enhanced Incident Escalation/Incident Management Policy
Promote staff awareness on regulatory and compliance requirements and internal control standards and ensure all operations are compiled to the statutory and regulatory requirements.
Accountable for team control testing including designing tight controls for manual tasks

Team Management

Provide direction by setting Key Performance Indicators for staff and monitoring, appraising actual performance against targets.
Coach and develop subordinates and guide them in completing their responsibilities.
Promote and encourage open and good communication amongst all levels of staff with care, respect and honesty
Attract and select right people for the section and integrate new staff members to fit into DBS values, culture and practices
Optimize team capacity management

Project Management and Others

Liaise and work with Technology to improve and optimize on the use of the Bank's operating systems
Manage working relationships with internal/external service partners to ensure that a seamless process flows for loan operations, and to support their initiatives for revenue generation and market share expansion
Keep abreast of market, business development and practices and share with members

Key Accountabilities

Accomplish the job objective and perform the principal responsibilities.
Achieve the agreed Key Performance Indicators (KPI) annually.
All the work performed by the section is in accordance with established procedures, bank policies and code of conduct.
Develop a team with all-around skill-sets pertaining to related processing

Relevant Experience

Minimum 15 years of relevant working experience with 5 years’ proven track record in managing and leading an operation team of more than 30 members.
Sound experience of banking operations and practices

Functional/Technical Competencies

Functional

Sound knowledge and solid experience of banking operations and account services processing
Cash products’ knowledge
Operational skills and knowledge
Project management skills

Technical

Sound knowledge of Gen AI and Agentic AI
Sound knowledge and understanding of banking and IT operations and practices.
Good leadership and management capabilities
Strong senses of risk controlling and management
Result and customer service oriented
Excellent interpersonal, problem-solving skills and negotiation techniques
Self-motivated with strong analytical mind and creative thinking
Good communication and presentation skills
Good PC knowledge and skills

Education and Professional Qualification

University Degree Holder in Finance or equivalent subject
Professional qualifications in Banking (e.g. AHKIB) an advantage

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.

Location:

Two Harbour Square

Job:

Operations

Schedule:

Regular

Employee Status:

Full time

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