FLSmidth

Service Center Manager, India

India · Work style not stated · Full time

Apply on the employer’s site ↗See how well you match this job

You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerFLSmidth
LocationIndia
Work styleWork style not stated
Employment typeFull time
Employer posted18 Sep 2026

Job Summary:**

FLSmidth & Co. A/S is seeking a highly motivated and experienced Service Center Manager to lead and oversee all aspects of our service operations in India. This role is crucial for ensuring exceptional customer satisfaction, driving operational efficiency, and contributing to the growth of our aftermarket services business in the region.

Job Responsibilities:**

* Manage, lead, and develop a team of service engineers, technicians, and administrative staff across various service centers in India.
* Oversee the day-to-day operations of all service centers, ensuring adherence to FLSmidth standards, safety protocols, and regulatory requirements.
* Develop and implement strategies to optimize service delivery, improve efficiency, and reduce operational costs.
* Establish and monitor key performance indicators (KPIs) for service operations, including response times, resolution rates, customer satisfaction, and profitability.
* Build and maintain strong relationships with key customers, understanding their needs and ensuring the delivery of high-quality service solutions.
* Manage spare parts inventory, logistics, and supply chain to ensure timely availability for service operations.
* Develop and manage the service center budget, including forecasting, cost control, and revenue generation.
* Identify and implement opportunities for continuous improvement in service processes and technology.
* Ensure compliance with all FLSmidth policies, procedures, and ethical standards.
* Collaborate with sales, project management, and other internal departments to align service offerings with overall business objectives.
* Provide regular reports on service center performance to senior management.

Show full description

Job Qualifications:**

* Bachelor's degree in Engineering (Mechanical, Electrical, or related field) or a relevant technical discipline. A Master's degree or MBA is a plus.
* Minimum of 10-15 years of experience in service management or operations within the industrial equipment, mining, cement, or heavy machinery sector.
* Proven track record of successfully leading and developing teams in a service-oriented environment.
* Strong understanding of service processes, field service operations, and customer relationship management.
* Excellent leadership, communication, interpersonal, and negotiation skills.
* Demonstrated ability to manage budgets, analyze financial data, and drive profitability.
* Proficiency in relevant software applications (e.g., CRM, ERP, service management platforms).
* Strong analytical and problem-solving abilities.
* Ability to travel extensively within India and occasionally internationally as required.
* Fluency in English is essential; knowledge of local Indian languages is an advantage.
* Results-oriented with a strong focus on customer satisfaction and operational excellence.

We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.

See how well you match this job Apply on the employer’s site ↗

Check your resume against this job Free, no sign-up. Nothing you paste is stored.

Staying safe while you apply

Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.

Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.

Preparing for this role with ROLIVA

Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
Prepare honestly.
Build interview stories and application drafts from your own evidence.
Keep track.
Save the role and record your own application status and follow-ups.

Create a free workspace or log in.