TNS
Service Client Relationship AM
Malaysia · Work style not stated · Full time
Apply on the employer’s site ↗See how well you match this job
You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.
About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerTNS
- LocationMalaysia
- Work styleWork style not stated
- Employment typeFull time
- Employer posted
An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives.Come join the excellence!
Overview
The Account / Project Management area is responsible for leading a team, typically cross-functional teams, to achieve project goals and requirements. Work with project teams and stakeholders to plan, execute, monitor, and control the project. Manage resources, budget, cost, time, quality, risks and other constraints.
Responsibilities
- Supports sales activities such as bids, by assisting in setting SLA’s for new contracts and by providing service expertise during sales engagements. Creates commercial value through the identification of organic growth opportunities, capacity upgrades and service enhancements that strengthen customer relationships and increase revenue potential.
- Develops, maintains and improves the customer relationship for one or a small number of strategically important customers, with regular reviews at a peer level, (as required by the customer).
- Delivers contractual SLA performance, resolves customer contractual issues and continually improves customer satisfaction.
- Capitalises on all opportunities to improve the overall customer experience and to own the overall service relationship on behalf of TNS at mid to senior level within the customer business base.
- Possess an in-depth working knowledge of the customer’s business and understand the competition environment.
- Responsible for managing the TNS service costs for own managed contracts, which have dedicated resources.
- Creates and drives change within the business via service improvement and cost reduction plans.
- Provides stakeholder management within TNS, customer and/or third party supplier’s organisations.
- Creates value, acts as a trusted advisor, manages expectations and can negotiate mutually beneficial outcomes and resolve conflict.
- Owns and resolves escalations within TNS, customer and/or third party.
- Influences business decisions and outcomes at peer to senior management level.
- Drive virtual teams of experts/specialists.
Show full description
Qualifications
- Where required, provide support/guide for functional teams (Billing, MyAccount, Cash Collections, etc.) for managed accounts or through the Ad-Hoc process, ensuring that client expectations and high standards are maintained. Manage client escalated issues and track them to resolution on their behalf, providing frequent and clear communication throughout.
If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!
TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
Check your resume against this job Free, no sign-up. Nothing you paste is stored.
Staying safe while you apply
- Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
- Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
- Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.
Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.
Preparing for this role with ROLIVA
- Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
- Prepare honestly.
Build interview stories and application drafts from your own evidence.
- Keep track.
Save the role and record your own application status and follow-ups.
At a glance
- Employment typeFull time
- Employer posted
- Added to ROLIVA
- Last checked
Skills in this posting
Skills ROLIVA found in the employer’s own description above. A mention is not a requirement.