Service Delivery Coordinator

Customer Relationship Management

• Serve as the primary point of contact for customers regarding service delivery activities.
• Maintain frequent communication with customers to ensure clear expectations and alignment throughout service execution.
• Build and sustain long-term customer relationships by delivering high-quality support and responsive solutions.
• Drive customer satisfaction through proactive engagement and continuous performance improvement.

Commercial & Financial Performance

• Ensure adherence to contractual obligations, pricing agreements, and service scope requirements.
• Support revenue recognition, invoicing accuracy, and timely cash collection activities.
• Monitor operational and financial performance indicators to maximize profitability and efficiency.
• Identify opportunities to expand services and create additional value for customers.

Cross-Functional Collaboration

• Work closely with Operations, Product Line, Engineering, Supply Chain, and HSE teams to ensure seamless service delivery.
• Facilitate effective communication across organizational boundaries to resolve issues and improve operational performance.
• Support continuous improvement initiatives focused on safety, reliability, quality, and efficiency.

Compliance & Continuous Improvement

• Ensure full compliance with customer requirements, company policies, industry regulations, and HSE standards.
• Promote a culture of operational excellence, safety, and accountability.
• Conduct service reviews and lessons-learned sessions to identify improvement opportunities.
• Drive corrective actions and process enhancements to improve service quality and operational outcomes.

Fuel your passion:

• Bachelor's degree in Engineering (or equivalent industry experience).
• Advanced English Level.
• Experience in Wireline operations, Well Intervention, Oilfield Services, or Service Delivery Management.
• Strong understanding of Wireline service execution, operational planning, and customer support.
• Experience coordinating multi-disciplinary teams in a dynamic operational environment.

Preferred

• Experience with Logging OH/CH, Perforating, Tractor, or Advanced Wireline services.
• Knowledge of contract management and service delivery processes.
• Understanding of commercial performance metrics and operational KPIs.

Key Competencies

• Customer Focus
• Service Delivery Excellence
• Operational Planning & Coordination
• Commercial Acumen
• Communication & Stakeholder Management
• Problem Solving & Decision Making
• Teamwork & Collaboration
• Risk Management
• Continuous Improvement
• Results Orientation

Working with us:

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole, authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other.

Working for you:

Our inventions have revolutionized energy for over a century. To keep moving forward, we push boundaries today and prioritize rewarding those who embrace change with a package that reflects how much we value their contributions. Join us and you can expect:

· Contemporary work-life balance policies and wellbeing activities.

· Comprehensive private medical care options.

· Safety net of life insurance and disability programs.

· Additional elective or voluntary benefits.

About Us

With operations in more than 120 countries, we offer better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we are committed to achieving net-zero carbon emissions by 2050 and are always looking for the right people to help us get there—people who are as passionate as we are about making energy safer, cleaner, and more efficient.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Health & Safety Requirement: In line with applicable regulations and role necessities, this position may require proof of full COVID-19 vaccination to perform essential duties, except for individuals not eligible for vaccination under the National Immunization Program.

Privacy Notice: Personal data collected as part of this process will be used for compliance verification, stored securely with limited access, and retained per Baker Hughes document retention policies. Personal data will be processed in accordance with the Baker Hughes Data Protection Notice and “Our Way: The Baker Hughes Code of Conduct.”

The Baker Hughes internal title for this role is: Services Specialist - Service Delivery Coordination