ZEISS

Service Engineer, Medical Techology

Philippines · Work style not stated · Full time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerZEISS
LocationPhilippines
Work styleWork style not stated
Employment typeFull time
Employer posted15 Jul 2026

Your Role

This position is to deliver service excellence for the product portfolio assigned. The incumbent is responsible for providing service support function to sales team including demo, exhibitions and trade shows. This is not limited to technical support such as providing installation, commissioning, repair, calibration, and preventive maintenance services to customers. This role needs to collaborate effectively with back office in fulfilling service deliverable schedules and ensure all protocols are executed timely.

Your responsibilities will include:

Perform technical support and customer care activities including diagnosis and troubleshooting

Engage in repair, installation, calibration, commissioning and after sales maintenance service to the customer (usually at customers’ sites)

Perform technical support such as servicing and commissioning for the sales team during seminars, demo, exhibitions, and workshops which are usually conducted during weekends

Show full description

Perform LAN integration and resolve connectivity issues pertaining to medical devices and data management systems, o computer Operating System / Security / Fire wall settings

Perform troubleshooting on device / software on workstation pc using remote software tools

Collect market competitive intelligence data

Support company’s revenue by growing and selling service contracts including ensuring parts sale are profitable

Responsible for all KPIs as agreed including NPS, CSI, response and resolution time

Timely report to Service Manager in case there are systemic quality issues

Proactively fulfilling customer satisfaction objectives such as ensuring excellent customer interaction at all touch points

Job Requirements:

At least a Degree in Electrical & Electronic Engineering / Biomedical Engineering or relevant qualification

Minimum 4 to 6 years of experience in medical equipment technical support including troubleshooting and diagnosing technical hardware, computer and IT knowledge

Knowledge with networks, healthcare IT, Data Mgt / Patient Mg systems necessary

Possess excellent teamwork and interpersonal skills with a strong emphasis on good analytical skills.

Passion for customer success and focus on creating value for customer

Demonstrated initiative through problem-solving, system thinking and prioritization

Sound ability to troubleshoot and manage complexity

Your ZEISS Recruiting Team:

Chloe Tan

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