Unisys

Service Level Manager

Hungary · Work style not stated · Full time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerUnisys
LocationHungary
Work styleWork style not stated
Employment typeFull time
Employer posted29 Sep 2026

What success looks like in this role:

The Service Level Manager is responsible for establishing, monitoring, reporting, and improving service performance against agreed service commitments. The role ensures service levels, operational targets, customer experience objectives, and governance requirements are effectively managed and aligned with business outcomes.

Key Responsibilities

Define and maintain SLAs, XLAs, OLAs, and underpinning agreements.
Monitor, measure, and report service performance using dashboards and KPI reporting.
Coordinate service reviews with customers, suppliers, and delivery stakeholders.
Manage SLA risks, identify performance trends, and escalate service concerns.
Support Service Improvement Plans and continuous service improvement initiatives.
Analyze customer satisfaction results and recommend corrective actions.
Work with service owners and delivery teams to improve service quality and performance.
Support governance activities across multi-provider and enterprise service environments.

Show full description

You will be successful in this role if you have:

Degree or equivalent experience in IT, Business, Engineering, or related field.
Experience in Service Management, Service Delivery, or Service Level Management environments.
Knowledge of SLA, KPI, XLA, and governance reporting principles.
Strong analytical, stakeholder management, and communication skills.
Experience creating management reports, dashboards, and performance presentations.

Preferred Qualifications

ITIL Foundation certification.
Experience with ServiceNow reporting or Performance Analytics.
Knowledge of SIAM and multi-supplier service environments.
Experience facilitating governance reviews and improvement initiatives.

What do we offer?

Hybrid working is supported
Monthly gross 44.200 HUF cafeteria - regardless of your weekly working hours
Home office allowance
Private Health Insurance Generali Premium Package provided for all Unisys associates after 6-months tenure
Last and foremost, a great team, also a lot of learning and training opportunities

#LI-KB2

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.

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