Service Manager

This role is critical to our Service business: you will establish business goals, optimize resources, and contribute to policy and procedure development initiatives that drive growth. Your leadership will directly impact customer satisfaction, operational efficiency, and revenue performance, while fostering collaboration across regional teams and adjacent departments.

Your job in plain text

• Build and lead teams while developing processes to deliver outstanding customer service
• Establish and manage daily work priorities, delegating assignments and adjusting resources to meet business needs
• Oversee employee time and attendance, support conflict resolution, and foster adherence to company values
• Develop team members through coaching, one‑to‑one check‑ins, and annual performance appraisals
• Promote cross‑training and skill development to enhance capacity with existing resources
• Manage administration of all service activities using SAP and related enterprise applications
• Apply business acumen to identify and promote service offerings that drive growth while maintaining cost controls
• Track and report monthly Key Performance Indicators; analyze trends and recommend process improvements
• Manage operating expenditures with a focus on cost reduction; provide input for annual budget submissions
• Ensure compliance with ISO Quality standards and Global Trade Compliance policies
• Coordinate with adjacent departments to ensure timely delivery of products and services
• Foster collaboration within the regional Service group and identify opportunities for improvement

To be ready to take on this role we would love if you have

• Bachelor’s degree in electronics technology or a related discipline
• Significant experience in thermography service with expert knowledge of advanced thermal imaging systems
• Extensive leadership experience with direct report responsibility
• Experience working within an ISO 9001 environment
• Strong understanding of Global Trade Compliance policies and best practices
• Familiarity with Jurisdiction Classification processes
• Hands‑on experience with SAP PR1 Customer Service Module and ticketing platforms
• Proven ability to analyze requirements and develop processes/policies to support new product introductions
• Experience in developing and managing operating budgets with a focus on cost control
• In‑depth knowledge of metrology and calibration laboratory operations for thermal imaging products, compliant with NIST regulations

What Teledyne FLIR offers you

• A leadership role where you shape and develop a high‑performing Service team
• The chance to work with advanced thermal imaging technology and contribute to world‑class repair and calibration services
• Direct impact on customer satisfaction and business growth through service excellence
• Collaboration with Product Management, Engineering, Manufacturing and other functions as well as regional Service teams to drive continuous improvement
• Opportunities to influence service strategy, processes, and policy development within a global organization
• A supportive culture that values teamwork, accountability, and professional development
• Competitive compensation and benefits, including wellness rewards and career advancement opportunities

Interested?

If you liked what you just read, and believe you are the person that will make us better, do not hesitate to apply.

The selection process is ongoing, so don't wait.

When applying, make it easy for yourself. Add a resume and fill out the required fields, no need to add anything else at this point.

We accept applications in English.

(Non-US) This position requires access to export-controlled information or items (i.e. regulated technology or technical data per ITAR/EAR US regulations). Applicants must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.

#LI-Remote or #LI-Hybrid or #LI-Onsite

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

. ​