Unisys

Service Mgmt Sr. Analyst

Australia · Work style not stated · Full time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerUnisys
LocationAustralia
Work styleWork style not stated
Employment typeFull time
Employer posted1 Oct 2026

What success looks like in this role:

This role supports Service Management delivery for an account across ITIL-aligned practices, with responsibility for governance, reporting, stakeholder engagement and continuous improvement. The role also requires demonstrated IT Asset Management, Configuration Management or CMDB experience to ensure accurate asset, configuration and service data supports effective operational outcomes.
Responsibilities

Asset and Configuration Management

Maintain service and configuration relationships within the CMDB to support asset management, incident resolution, problem management, change assessment, service mapping and operational decision-making.
Support ServiceNow data quality to enable reliable reporting and operational visibility.

Governance, Compliance and Reporting

Support account governance, reporting, compliance reviews, audits and remediation of data or control gaps.
Contribute to service, asset, licensing, risk and improvement reporting.

Show full description

Incident, Problem and Change Support

Support service restoration, problem analysis and change governance with internal teams, vendors and stakeholders.
Ensure asset and configuration impacts are considered and records are updated following approved changes.

Stakeholder and Vendor Engagement

Coordinate with client stakeholders, delivery teams and vendors to support service outcomes and account priorities.
Support action follow-up, issue resolution and alignment of operational activities.

Process Improvement and Service Delivery Support

Identify and support improvements to Service Management processes, data quality, governance and operational efficiency.
Contribute to service improvement, knowledge retention and account resilience.

Required Experience and Capability

Demonstrated experience in IT Asset Management, Configuration Management or CMDB practices.
Sound understanding of ITIL Service Management processes.
Strong governance, reporting and stakeholder engagement capability.

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You will be successful in this role if you have:

ITIL 4 Foundation preferred
Asset and Configuration Management Experience
Excellent Verbal and Written Communication
NV1 Security Clearance

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com. US job seekers can find more information about Unisys’ EEO commitment here.

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