KONE

Service Operations Manager

Australia · Work style not stated · Full time

Apply on the employer’s site ↗See how well you match this job

You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerKONE
LocationAustralia
Work styleWork style not stated
Employment typeFull time
Employer posted24 Sep 2026

Great benefits and remuneration – Base + car allowance+ bonus
Work with industry-leading products and technology
Join a global organisation with a strong focus on training, safety and quality

At KONE, you'll find innovation that goes somewhere

We see a future of smart cities. As an innovation leader in the elevator and escalator industry, our award-winning products and solutions continue to push boundaries, rethinking how we use buildings for life, work and play.

Our work will take you in different directions.

KONE has an exciting opportunity for an exceptional Service Operations Manager to join our Senior leadershipteam in Adelaide, South Australia. In this role, you will lead, coach, and develop a team to achieve service operations targets and business objectives while ensuring a customer-centric culture and a strong service mindset.

Show full description

What will you be doing?

Promote a strong safety culture by ensuring compliance with KONE's safety standards, procedures and requirements.
Ensure a high level of customer satisfaction in the region.
Lead, coach and develop your team to achieve business objectives and regional performance targets.
Develop and execute business plans, including budgeting, forecasting and financial performance management.
Champion continuous improvement initiatives across operational processes.
Monitoring sales results in the region.
Secure and extend existing maintenance portfolio and profitability of KONE.
Ensure customer satisfaction in the region by keeping customers updated regarding up-coming maintenance schedules.
Responsible for installation to maintenance handover process.
Participate in service management meetings at a national level.

Are you the one?

5+ years’ experience running a service operations team.
Bachelor’s degree or a strong Electrical/ Mechanical background desired.
Strong business acumen - understanding of the market and customer needs.
Confident reporting, forecasting, pricing and making commercial decisions.
Excellent Customer Relationship management skills

What do we offer?

Career progression opportunities within a global organisation
Total reward elements that engage and motivate our employees and help us make KONE a great place to work
Comprehensive learning and development programs covering a wide range of professional skills
Excellent culture and supportive team

Note: Applicants must either be a permanent resident or citizen of Australia or be a citizen of New Zealand to apply for this position.

This role is being sourced directly by KONE. We respectfully request no agency approaches.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html

See how well you match this job Apply on the employer’s site ↗

Check your resume against this job Free, no sign-up. Nothing you paste is stored.

Staying safe while you apply

Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.

Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.

Preparing for this role with ROLIVA

Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
Prepare honestly.
Build interview stories and application drafts from your own evidence.
Keep track.
Save the role and record your own application status and follow-ups.

Create a free workspace or log in.