Service Sales manager

This is a position located in Greenwood, IN or Warrington PA.

Responsibilities include:

• Leading change initiatives and driving continuous improvement.
• Translate corporate strategy into actionable regional or market initiatives.
• Establish sales forecasts, budgets, and key performance indicators (KPIs).
• Identify growth opportunities through market segmentation and lifecycle service strategies.
• Monitor business performance and implement corrective actions when required.
• Perform competitive analysis, including competitor offerings, pricing strategies, service capabilities, and market positioning.
• Identify new service offerings based on market intelligence and customer feedback.
• Provide regular competitive insights and strategic recommendations to management.
• Support key account development and participate in strategic customer visits.
• Lead opportunity pipeline management and forecasting.
• Negotiate complex commercial agreements and service contracts.
• Analyze sales performance, profitability, and business trends.
• Build long-term strategic relationships with customers.
• Understand customer operational challenges and develop value-based solutions.
• Drive customer satisfaction, retention, and loyalty.
• Support resolution of escalated customer issues.
• Collaborate with Operations, Engineering, Service, and Product Management to ensure successful project execution.
• Improve sales processes, CRM utilization, and reporting accuracy.

"We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games."

What you know:

• Bachelor's degree in Engineering, Business Administration, or a related field.
• Min 2 years of experience in industrial B2B sales, service sales, or aftermarket business.
• Minimum of 1 year in a leadership role.
• Experience in developing business plans and commercial growth strategies.
• Experience with CRM systems, sales forecasting, and data analytics.
• Knowledge of industrial markets such as food & beverage, chemical, pharmaceutical, energy, or water treatment is preferred.
• Demonstrated ability to lead, coach, and develop a high-performing sales or service team.
• Strong interpersonal and communication skills with the ability to influence cross-functional teams.
• Proven experience establishing clear goals, performance expectations, and accountability.
• Ability to foster collaboration, engagement, and a customer-centric culture.
• Strong decision-making and problem-solving skills under changing business conditions.
• Ability to translate technical solutions into customer business value.

At Alfa Laval, we pride ourselves on creating an inclusive and dynamic workplace that values diverse perspectives and experiences. While we typically welcome applicants from all locations, currently, we are prioritizing candidates who reside in the US or have an established presence in the area. Visa sponsorship is not available for this role.

What’s in it for you?

Alfa Laval offers a competitive salary and full benefits package, including medical/dental/vision/life, 401(k) plan, and more. At Alfa Laval, we carefully consider a wide range of compensation factors to determine your total compensation package. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location. The base salary for this role is typically between $125,000.00 to $145,000.00.

Alfa Laval is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

EEO/Vet/Disabled Employer